David S Johnson Sr
IT Support Manager
Grover,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Fitness Trainer
Planet Fitness
Shelby, NC
06.2019 - Current
- Tasked with delivering pe@pf program to Planet Fitness members in a manner that is fun and challenging.
- Motivate members to achieve their personal fitness goals through developing and modifying routines.
- Cultivate positive relationships with participants by interacting with group during fitness classes.
- Design specific workout systems for individual members based on performance ability.
- Coach members through incremental increases in activity rigor, remaining cautiously aware of individual limits.
Mobile Device Manager
Horizon House Inc
Phila, PA
03.2017 - 03.2019
- Charged with provisioning, distribution and maintenance of 700+ smartphones, tablets and simple feature phone devices.
- Successfully migrated and trained 350+ employees from Verizon simple feature phones to Sprint smartphones.
- Reconciled billing each month to ensure that the correct departments were billed for overages.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Provided troubleshooting techniques in integrating professional audio/video systems.
Service Desk Manager
Public Health Management Corp
Philadelphia, PA
07.2006 - 03.2017
- Recruited, trained and managed a team of 8 technical support personnel.
- Fostered an environment in which the user community would receive a high level of customer focused technical support from a support staff motivated to deliver top performance.
- Significantly reduced turnover, monitored labor costs, increased employee morale, utilized overall best practices to increase profit margins while minimizing costs associated with needless add-ons and third-party maintenance
- Closely collaborated with project members to identify and quickly address problems.
- Provided troubleshooting techniques in integrating professional audio/video systems.
Education
A+ Certification ID# COMP001002809745 -
Certified Distance Running Coach -
Certified Personal Trainer -
- Continuing education in Client-Centered Exercise Prescription
Adult And Pediatric First Aid/CPR/AED Certified -
Skills
Training
undefinedTimeline
Fitness Trainer - Planet Fitness
06.2019 - Current
Mobile Device Manager - Horizon House Inc
03.2017 - 03.2019
Service Desk Manager - Public Health Management Corp
07.2006 - 03.2017
American Red Cross - Adult And Pediatric First Aid/CPR/AED Certified ,
National Coucil of Strength And Fitness - Certified Personal Trainer,
Road Runners of America - Certified Distance Running Coach,
CompTia A+ Certification Course - A+ Certification ID# COMP001002809745,
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