Summary
Overview
Work History
Education
Skills
Timeline
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DAVID SPEROS GRIGGS

Reno,Nevada

Summary

Typing 79 WPM, AS400 computer system, hotsos , Rex, Multiline Phones, Filing, Customer Service, Cashier, Commercial Laundry-hotel Supervisor, Bartender/Bar waiter/Bar back Shipboard Employment, Firefighter, Micros, ISPS training,Public health card,Glass Manufacturing and Production Tech. Data Entry Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Developed strong leadership and team coordination skills in hospitality environment. Effective at maintaining high standards of cleanliness and ensuring smooth operational workflows. Seeking to transition into new field where these transferrable skills can be utilized to achieve excellence. Diligent Director with solid background in managing housekeeping teams and ensuring highest standards of cleanliness. Expertise includes streamlining housekeeping processes and enhancing team efficiency. Demonstrated leadership in maintaining safe and organized environment while fostering teamwork and attention to detail. Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication. Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations. Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings. Possess exceptional organizational skills and positive attitude. Knowledge of cleaning techniques and sanitation standards, combined with strong attention to detail and problem-solving abilities. Dedicated to maintaining high standards of cleanliness and creating welcoming environment. Offering strong work ethic and passion for maintaining clean and orderly spaces, eager to learn and develop in this environment. Contributes solid understanding of cleaning procedures and safety regulations. Ready to use and develop organizational and team management skills in Director role.

Overview

27
27
years of professional experience

Work History

Cold-End Technician

Cardinal Glass F.G
Winlock, Washington
11.2012 - 02.2014
  • Pack Glass on A-Frames on a 24 hour production line
  • Close out glass racks Build and set-up 12 hour shifts cut, inspect, fix glass when needed
  • Heavy lifting Can use industrial tools like nail gun, measuring tape, hammers, and shrink wrap machines
  • Clean

Inventory Control Specialist

Walmart Maricopa
Arizona
04.2009 - 03.2011
  • Micros Inventory/audit Stock Customer service Unload trucks

Bartender

Norwegian Cruise Line
Honolulu, Hawaii
09.2006 - 11.2007
  • Firefighter Mixed Drinks Supervised Micros Inventory checks Stock supplies MMD Card from Coast Guard, Hawai’i S.T.C.W
  • Coast Guard Certificates Ship life & Vessel Familiarization Customer service Two years firefighting team leader Paul Hall Center for maritime training & education Seafarers Harry Lundeberg-School of Seamanship

Clerical Support

Nancy Chandler
Phoenix, AZ
01.2006 - 09.2006
  • Do work searches Make phone calls to companies to determine if they are hiring Type monthly activity reports

Bar back

Nugget Casino Sparks
NV
12.2003 - 04.2005
  • Commercial Laundry Stocked bar area Cleaned area Washed dishes Customer Service Mixed drinks Sorted laundry Commercial wash and feed line dry and fold

Bartender/Supervisor

Duds n’ Suds
Reno, NV
01.1998 - 03.2002
  • Service Mixed drinks Closing reports Cashier Fluff and Fold Laundry Key Person for slot payoffs

Customer Service

Corporate Job Bank
Phoenix, AZ
01.2002
  • AHCCCS/State Board of Technical Registration, Licensing Data Entry Microfiche Interviewing and eligibility determinations Filing and phones AS400, Shot, Point computer programs Microsoft Word and Excel

Housekeeping Supervisor

Nugget Casino Resort
Sparks, Nevada
01 2002 - Current
  • Managed laundry sorting, washing, drying, and ironing.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Increased employee performance through effective supervision and training.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
  • Completed schedules, shift reports, and other business documentation.
  • Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
  • Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
  • Monitored compliance with all local regulations regarding waste management and sanitation standards.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Streamlined scheduling process, accommodating both employee preferences and operational requirements.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
  • Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
  • Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
  • Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
  • Developed comprehensive training manual for new hires, significantly reducing onboarding time.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
  • Improved efficiency, introducing digital task management system for tracking housekeeping duties.
  • Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Established and enforced safety protocols and guidelines for staff.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Education

Sparks High Sparks
1997

Rodelheim Schule Rodelheim
1996

Harry Lundeberg School of Seamanship
Piney Point, Maryland

International Bartending School-Norwegian Cruise Lines

Skills

  • Payroll understanding
  • Team Building
  • Budget administration
  • Employee evaluations
  • Sorting and washing laundry
  • Training and mentoring
  • Vacuuming and sweeping
  • Performance improvements
  • Ordering cleaning supplies
  • Inter-department collaboration
  • Cleaning and sanitation
  • Care of fine art
  • Window cleaning
  • Cleaning bathrooms
  • Dusting furniture

Timeline

Cold-End Technician

Cardinal Glass F.G
11.2012 - 02.2014

Inventory Control Specialist

Walmart Maricopa
04.2009 - 03.2011

Bartender

Norwegian Cruise Line
09.2006 - 11.2007

Clerical Support

Nancy Chandler
01.2006 - 09.2006

Bar back

Nugget Casino Sparks
12.2003 - 04.2005

Customer Service

Corporate Job Bank
01.2002

Bartender/Supervisor

Duds n’ Suds
01.1998 - 03.2002

Housekeeping Supervisor

Nugget Casino Resort
01 2002 - Current

Sparks High Sparks

Rodelheim Schule Rodelheim

Harry Lundeberg School of Seamanship

International Bartending School-Norwegian Cruise Lines
DAVID SPEROS GRIGGS