David Theodore MInor III
Tucson,AZ
Overview
8
8
years of professional experience
Work History
Social Media Content Moderator
Alorica
05.2021 - Current
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
Captioning Agent
Alorica
11.2019 - 05.2021
- Accurately caption conversations for the deaf and hard of hearing
- Protect customer's right to free speech and privacy.
Captioning Agent
Caption Call
12.2017 - 06.2018
- Accurately caption conversations for the deaf and hard of hearing
- Protect customer's right to free speech and privacy.
Accident Management Case Specialist
Agero, Inc
02.2016 - 12.2017
- Properly understand customer customer's insurance policy to determine eligibility
- Secure proper roadside services to assist customers during accident situations
- Coordinated car insurance benefits with Dispatchers and tow services
- Coordinate financial transactions between clients and customers.
Education
Associate's degree - General Studies
Virginia Commonwealth University
Richmond, VAHigh school diploma - undefined
Nottoway High School
Crewe, VASkills
- Microsoft Excel
- Social media marketing
- Social media management
- Strong Verbal and Written Communication
Timeline
Social Media Content Moderator
Alorica
05.2021 - Current
Captioning Agent
Alorica
11.2019 - 05.2021
Captioning Agent
Caption Call
12.2017 - 06.2018
Accident Management Case Specialist
Agero, Inc
02.2016 - 12.2017
Associate's degree - General Studies
Virginia Commonwealth University
High school diploma - undefined
Nottoway High School