David (Tommy) Taylor
Lockhart,TX
Summary
Adept at managing service operations and leading teams, I significantly enhanced customer satisfaction at Brandt by implementing cost-effective solutions and fostering strong client relationships. My expertise in safety planning and customer service management, coupled with a proven track record of completing projects ahead of schedule, showcases my ability to excel in dynamic environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Brandt
10.2015 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Facilitated communication between office personnel, subcontractors, and customers.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
Service Electrician
Prism Electric
05.2013 - 10.2015
- Improved safety standards by conducting thorough inspections of electrical systems and ensuring compliance with local codes.
- Optimized energy efficiency for clients by recommending appropriate upgrades or modifications to existing electrical systems.
- Collaborated with fellow electricians to complete complex projects on time and within budgetary constraints.
- Increased client loyalty by providing exceptional customer service, addressing concerns, and answering questions promptly.
- Mentored apprentice electricians, sharing knowledge about proper techniques, code requirements, and best practices in the field.
- Contributed to a safe work environment by consistently following proper safety procedures while performing job duties.
Service Electrician
Fox Service Company
06.2011 - 05.2013
- Improved safety standards by conducting thorough inspections of electrical systems and ensuring compliance with local codes.
- Optimized energy efficiency for clients by recommending appropriate upgrades or modifications to existing electrical systems.
- Worked in houses and small commercial venues to install electrical systems.
- Achieved consistent high-quality results by adhering to company standards when installing or updating electrical systems.
- Exceeded customer expectations by consistently completing projects ahead of schedule without compromising on quality or safety standards.
- Reduced service call times by effectively troubleshooting and resolving electrical problems on the first visit.
- Established trust with clients through clear communication regarding the scope of work, timelines, and costs associated with each project.
- Expanded knowledge of industry trends, participating in ongoing training programs to stay current on new technologies and best practices.
Service Electrician
Archer Electric
12.2009 - 06.2011
- Optimized energy efficiency for clients by recommending appropriate upgrades or modifications to existing electrical systems.
- Worked in houses and small commercial venues to install electrical systems.
- Assisted customers in selecting appropriate fixtures or devices for their specific needs based on functionality and aesthetic preferences.
- Exceeded customer expectations by consistently completing projects ahead of schedule without compromising on quality or safety standards.
- Minimized downtime for businesses by quickly responding to emergency service calls and completing repairs efficiently.
- Mentored apprentice electricians, sharing knowledge about proper techniques, code requirements, and best practices in the field.
- Demonstrated versatility, working on a variety of project types including lighting installations, panel upgrades, generator installs, and system rewiring tasks.
Service Electrician
MTech
03.2009 - 12.2009
- Collaborated with fellow electricians to complete complex projects on time and within budgetary constraints.
- Enhanced customer satisfaction by efficiently diagnosing and repairing electrical issues in residential and commercial properties.
- Installed 120/240 volt systems and 277/480 volt systems.
- Instructed customers on proper use and safety of electrical systems and equipment.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
Apprentice Electrician/Journeyman Electrician
Fox Service Company
02.2003 - 03.2009
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Education
Journeyman Electrician - Electrical
CenTex Independent Electrical Contractors (IEC)
Austin, TX06-2003
Skills
- Safety meetings
- Customer service management
- Scheduling jobs
- Managing service operations
- Work order management
- Preparing work orders
- Safety planning
- Employee scheduling
- Managing projects
Certification
- Occupational Safety and Health Administration (OSHA) 30 Hour Certification - U.S. Department of Labor.
- Electrical Journeyman License - State of Texas
- Level 1 Certified Thermographer
- CPR/AED Certification
- Forklift Certification
- First Aid Certification
- NPA 70 E Certified level 4
Timeline
Field Service Supervisor
Brandt
10.2015 - Current
Service Electrician
Prism Electric
05.2013 - 10.2015
Service Electrician
Fox Service Company
06.2011 - 05.2013
Service Electrician
Archer Electric
12.2009 - 06.2011
Service Electrician
MTech
03.2009 - 12.2009
Apprentice Electrician/Journeyman Electrician
Fox Service Company
02.2003 - 03.2009
- Occupational Safety and Health Administration (OSHA) 30 Hour Certification - U.S. Department of Labor.
- Electrical Journeyman License - State of Texas
- Level 1 Certified Thermographer
- CPR/AED Certification
- Forklift Certification
- First Aid Certification
- NPA 70 E Certified level 4
Journeyman Electrician - Electrical
CenTex Independent Electrical Contractors (IEC)
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