David W. Kenny
Houston,TX
Summary
Dynamic professional with a proven track record at Food Lion Grocery, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing satisfaction through effective communication and problem-solving. Committed to teamwork and integrity, consistently achieving operational goals and fostering a positive shopping environment.
Overview
49
49
years of professional experience
Work History
Cashier
Food Lion Grocery
Swansboro, NC
07.2024 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Handled cash, credit, and electronic payments accurately during high-volume periods.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Piggly Wiggly Supermarket
Swansboro, NC
03.2023 - 02.2024
- Collaborated with team members to meet daily operational goals and improve service delivery
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Maintained accurate cash drawer balance through regular audits and reconciliations.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Implemented best practices for maintaining cleanliness and organization at checkout areas.
- Resolved customer complaints promptly, fostering a positive shopping environment.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Owner/Operator
MYREADYLINK.COM
Chester VA
05.2010 - 10.2022
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance online presence and attract new clients.
- Daily cold calling of small business's .
- The objective was to create an online presence of " Local Business Identity" and becoming a choice when consumers searched on line.
- Knowing the Impressions created through major search engines such as Google, Yahoo etc would help optimize the traffic flow to their site.
- Watching Market trends for business in the local community.
- very similar to a Yellow page on line search, local and cheaper.
Direct Sales Supervisor
AT&T Advertising Solutions
Richmond Virginia
05.2006 - 08.2011
- Led team to exceed sales targets through effective training and development programs.
- Implemented strategies to enhance customer engagement and retention rates.
- Analyzed market trends to identify new business opportunities for growth.
- Coordinated sales initiatives, aligning team efforts with company objectives.
- Mentored junior sales staff, fostering a collaborative and high-performance culture.
- Developed competitive pricing models based on comprehensive market analysis.
- Established a positive work environment by fostering open communication and encouraging collaboration among team members.
- Managed a team of direct sales representatives, ensuring consistent achievement of individual and team goals.
- Ensured compliance with company policies and industry regulations through continuous monitoring of sales activities and regular reporting to senior management.
- Conducted regular performance evaluations for direct reports, providing constructive feedback to support professional growth.
- Developed incentive programs to motivate sales team members, resulting in increased productivity and revenue generation.
- Coordinated territory assignments for maximum coverage and efficiency, leading to improved sales results.
- Acted as the primary point of contact for resolving escalated customer issues, demonstrating strong problem-solving abilities and commitment to excellent service.
Sales Executive
Yellow Book USA
Mt Laurel NJ
04.1998 - 05.2005
- Developed and maintained strong client relationships to drive revenue growth.
- Conducted market analysis to identify new business opportunities and customer needs.
- Executed sales strategies that enhanced product visibility and market penetration.
- Collaborated with marketing teams to align promotional efforts with sales objectives.
- Trained and mentored junior sales staff on effective selling techniques and best practices.
- Led negotiations with key accounts to secure long-term contracts and partnerships.
- Analyzed sales data to refine approaches and improve customer engagement strategies.
Sales Associate
NJ Bell Atlantic Yellow Pages
Cherry Hill, NJ
10.1981 - 03.1994
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Assisted clients in understanding product offerings and promotional opportunities.
- Managed inventory levels to ensure product availability for customers.
- Conducted market analysis to identify trends and inform sales strategies.
- Trained new team members on sales processes and customer engagement techniques.
- Trained and mentored junior sales associates, fostering a collaborative team environment.
- Analyzed customer feedback to improve service offerings and drive customer satisfaction.
- Collaborated with marketing teams to create targeted promotional campaigns that increased brand visibility.
- Led performance reviews, providing constructive feedback to enhance team productivity and morale.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
Real Estate Broker
Todd Real Estate Co.
Medford NJ
01.1976 - 06.1982
- Negotiated favorable terms for clients, enhancing satisfaction and retention.
- Managed comprehensive market analysis to inform pricing strategies and client decisions.
- Developed tailored marketing plans utilizing digital platforms and traditional media.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Mentored junior brokers, fostering skill development and team collaboration.
- Spearheaded community engagement initiatives to increase brand visibility and trust.
- Streamlined transaction processes, reducing closing times and improving client experience.
- Analyzed real estate trends, advising clients on investment opportunities for optimal returns.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Boosted referral business by establishing a strong network of professional contacts in the real estate industry.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Achieved a high volume of listings by conducting thorough comparative market analyses that accurately positioned properties within their respective markets.
Education
GRI - Graduate Realtors Institute
NJ Realtors GRI
Trenton, NJNo Degree - Education
Rowan College At Burlington County
Pemberton, NJ08-1972
No Degree - Education
Fairmont State University
Fairmont, WV08-1970
Skills
Negotiation
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Team collaboration
Money handling
Reliability and punctuality
Customer relations
Cash register operation
Written and verbal communication
Professionalism and courtesy
Conflict resolution
Complex Problem-solving
Guest inquiries
ID verification
Attention to detail
Currency counting
Sales expertise
Decision making aptitude
Product recommendations
Fraud prevention awareness
Identification checks
Liquor regulations and compliance
Liquor law compliance
Multitasking and organization
Clear communication
Empathy and patience
Complaint resolution
Credit card processing
Basic math
Sales transactions
Gift card handling
Receipt handling
Credit and cash transactions
Dependability and reliability
Problem-solving
Honest and dependable
Scanner operations
Accomplishments
- Completed manager training program.
- Promoted to MGR after only years for exceptional performance.
- Trained and mentored many employees.
Timeline
Cashier
Food Lion Grocery
07.2024 - 06.2025
Cashier
Piggly Wiggly Supermarket
03.2023 - 02.2024
Owner/Operator
MYREADYLINK.COM
05.2010 - 10.2022
Direct Sales Supervisor
AT&T Advertising Solutions
05.2006 - 08.2011
Sales Executive
Yellow Book USA
04.1998 - 05.2005
Sales Associate
NJ Bell Atlantic Yellow Pages
10.1981 - 03.1994
Real Estate Broker
Todd Real Estate Co.
01.1976 - 06.1982
GRI - Graduate Realtors Institute
NJ Realtors GRI
No Degree - Education
Rowan College At Burlington County
No Degree - Education
Fairmont State University
Numerous Sales awards
Always been in public eye, sales customer service, training others and interacting with the public my whole career in sale since 9th grade to the present day. I feel I can communicate with anyone on most subjects and have become a good listener.