DAVIKA BALKARAN
Schenectady,NY
Summary
Executed comprehensive medical, dental, and insurance administration strategies, leveraging over 10 years of experience.
Overview
10
10
years of professional experience
Work History
Home Health Aide
HOME INSTEAD
- 01.2025
- Assisting with mobility, transfers (bed to chair), and positioning.
- Checking and recording vital signs (pulse, temperature, respiration).
- Giving medication reminders and ensuring timely intake.
- Monitoring and documenting the client's condition and progress.
- Reporting any changes in health status or needs to the supervising nurse or therapist.
Receptionist / Cashier
JFK SMARTPARK
01.2024 - 2024
- Provide high-volume customer service and transaction processing in a fast-paced transit environment.
- Handling inbound/outbound calls to assist customers with inquiries, complaints, orders, and troubleshooting, while providing accurate info, de-escalating issues.
- Documenting all interactions, identifying trends, and reporting feedback to management.
Assistant Manager / Secretary
EXCLUSIVE MEN’S WEAR
Brooklyn, NY
01.2013 - 01.2023
- Directed retail and commercial operations, contributing to a 65% increase in sales through targeted marketing.
- Managed employee payroll, inventory procurement, and commercial client accounts.
Medical Receptionist
INSPIRED CHIROPRACTIC
Long Island, NY
01.2021 - 01.2022
- Managed patient flow, medical filing, and clinical inquiries for a busy chiropractic practice.
- Greet patients, scheduling/confirming appointments, handling phone calls, updating patient records (EHR), verifying insurance, processing payments, managing files, and ensuring a calm, organized environment while maintaining strict HIPAA compliance.
Medical Receptionist
DYNAMIC DENTAL
Jamaica, NY
01.2017 - 01.2018
- Executed insurance verifications and co-pay collections.
- Maintained 100% accuracy in patient record updates and document filing.
- Knowledge of healthcare systems, insurance processes.
- Ability to prioritize and manage multiple cases simultaneously.
Call Center
ROCKAWAY CAR SERVICE
Queens, NY
01.2016 - 01.2018
- Answering calls, emails, or chats to provide information, answer questions, and resolve problems.
- Coordinating the fleet, managing ride requests, monitoring drivers, and ensuring smooth operations using technology and communication to meet demand and resolve issues, acting as the vital link between passengers and drivers.
Self-Employed
EVENT PLANNING & MARKETING
01.2015 - 01.2017
- Developed marketing strategies that resulted in 85% client base growth.
- Coordinated logistics for weddings, political events, and corporate promotions.
Office Manager / Receptionist
BSL CENTER
Brooklyn, NY
01.2015 - 01.2017
- Oversaw daily operations for a facility serving diverse age groups (3 to 21+).
- Handled complex billing, contracts, and policies; assigned and tracked staff projects.
Medical Assistant & Receptionist
KINGS DENTISTRY
Brooklyn, NY
01.2015 - 01.2017
- Cross-trained to assist dentists with patient procedures while managing front-desk scheduling and insurance.
- Knowledge of healthcare systems, insurance processes.
- Ability to prioritize and manage multiple cases simultaneously.
Education
Phlebotomy Technician & EKG Technician - undefined
Royal Learning Institute
Certified Nursing Assistant (CNA) & Home Health Aide (HHA) - undefined
Fordham Institute
BLS Provider (CPR/AED) - undefined
Long Island Rescue
High School Diploma / GED - undefined
Jamaica High School
Skills
Oversaw insurance verification initiatives to enhance patient access to services Coordinated patient scheduling efforts to improve operational efficiency Administered electronic health records management to uphold data integrity Supervised copay collection processes to streamline financial transactions
Oversaw payroll management processes to guarantee accuracy and compliance Directed inventory control initiatives to optimize stock availability Supervised staff to foster a productive work environment Managed billing and invoicing operations to streamline financial transactions
Led marketing strategy development to drive lead generation and sales growth Managed client relationships to foster loyalty and retention Oversaw initiatives that enhanced overall client satisfaction and engagement
Oversaw the implementation of Microsoft Office Suite to enhance team productivity and communication Directed the use of dispatch software for efficient operational workflows Supervised multi-line phone systems to optimize customer service response times
Timeline
Receptionist / Cashier
JFK SMARTPARK
01.2024 - 2024
Medical Receptionist
INSPIRED CHIROPRACTIC
01.2021 - 01.2022
Medical Receptionist
DYNAMIC DENTAL
01.2017 - 01.2018
Call Center
ROCKAWAY CAR SERVICE
01.2016 - 01.2018
Self-Employed
EVENT PLANNING & MARKETING
01.2015 - 01.2017
Office Manager / Receptionist
BSL CENTER
01.2015 - 01.2017
Medical Assistant & Receptionist
KINGS DENTISTRY
01.2015 - 01.2017
Assistant Manager / Secretary
EXCLUSIVE MEN’S WEAR
01.2013 - 01.2023
Home Health Aide
HOME INSTEAD
- 01.2025
Phlebotomy Technician & EKG Technician - undefined
Royal Learning Institute
Certified Nursing Assistant (CNA) & Home Health Aide (HHA) - undefined
Fordham Institute
BLS Provider (CPR/AED) - undefined
Long Island Rescue
High School Diploma / GED - undefined
Jamaica High School