Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager
Davin Chamberlain

Davin Chamberlain

Apopka,Fl

Summary

Rational Certified Scrum Master with 7 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

16
16

Years of professional experience

Work History

Systems and Application Analyst

Medical Solutions
03.2020 - Current
  • Maintain and develop enhancements to our ITSM solution in Dynamics called Provance
  • Stand in as a Product Owner for Provance for the last 2 years
  • Implement Asset Management to keep track of hardware we send out to our end users
  • Assist with management decisions for hiring and interviews
  • Help build out business processes and team norms
  • Use PowerBI to obtain stats and metrics on how our agents perform
  • Create User Stories, Bugs, Tasks and Epics in our SCRUM backlog and delegate those out to my team
  • Manage our MSP Insight and their Tier 1 agents to ensure that they are meeting the goals we set for them
  • Work with various vendors to make sure our projects meet their various deadlines
  • Delegate other tasks to our team based on availability of work load
  • Build Power Automate Flows
  • Responsible for making changes in Dynamics 365
  • Build out SharePoint to make it more robust and functional for the business
  • Manage the maintenance windows for D365
  • Vendor management and relationship building with vendors.

Sr. Systems Administrator Temp Contractor

CastiaRx
01.2020 - 03.2020
  • Gather Data for SOX audits such as active computers, servers, and users on the network
  • Assist with keeping up with and up to date antivirus software
  • Manage IBM database backups and swap out tapes as well as turn them into Iron Mountain and properly log them in the systems as well as monitor for any alerts
  • Assist with getting O365, SharePoint, and Teams up to speed and ready for production
  • Provide suggestions for best practices for infrastructure management
  • Review Logs for any security alerts
  • Troubleshoot and resolve network issues with various versions of Windows Servers
  • Troubleshoot issues with the Citrix environment and make suggestions for best practices on how to prevent them from reoccurring
  • Assist with issues during the domain migration
  • Work with various vendors to prevent issues on the network
  • Teach users best practices for the various technology solutions used in the environment.

Senior Systems Administrator

Worldview
06.2019 - 01.2020
  • Provide 2nd and 3rd tier support as well as workstation support when needed
  • Create and manage Group Policies
  • Manage Palo Alto firewalls
  • Evaluate our security and present best practices to senior level management for implementation
  • Use Azure scripting to build new servers as well as make the existing environment standard across all servers
  • Manage active directory and keep it structured for the business needs
  • Gather data for SOC audits
  • Provide teaching to users on how to use SharePoint and other O365 products
  • Assist developers with troubleshooting the application layer of our environment
  • Teach our end users how to use our new SharePoint environment
  • Create various MS Exchange accounts and distribution groups and keep that environment up to date
  • Manage the monthly maintenance windows for server patch management and server failover testing
  • Configure phones, laptops, and workstations for new hires
  • Maintain domain controllers and their backups
  • Run nightly backups on the application and web servers
  • Troubleshoot our environment as issues arise.

Solutions and Business Analyst

Kiewit Construction
10.2016 - 05.2019
  • Assist and collaborate with other teams for Best Practices for the business
  • Assisted with rollout of ServiceNow and helped with processes for the application use
  • Troubleshoot issues with both On Premise 2010 and Online SharePoint
  • Maintaining Smartsheet licenses and act as main point of contact for support questions
  • Archive 2010 SharePoint sites into a network folder on a server
  • Create SharePoint sites and troubleshoot issues as well as lookup site owners and get approval to add requestors to the sites
  • Work with other support teams to resolve issues that cannot be fixed by our team
  • Develop InfoPath forms for SharePoint users and stakeholders
  • Regression testing for Office 365, SharePoint and TeamBinder
  • Teach our Stakeholders on how to use SharePoint and other O365 products
  • Help Stakeholders determine which products will be best for their needs
  • Assist with migrations to O365 and SharePoint online
  • Provide a consolidated point of contact for providing Tier 3 technical support to Kiewit employees
  • Determine the scope of the trouble ticket and the responsible department as well as collaborate on their priority
  • Build up SharePoint sites in a test environment to see how they will function and perform in a production environment
  • InfoPath and SharePoint Subject Matter Expert
  • Build Workflows in SharePoint Designer 2010 and 2013
  • Build MS Flow, Forms and PowerApps
  • Test and Evaluate Microsoft as well as other 3rd party products which may help our business grow
  • Provide quality customer service that exceeds customer expectations
  • Assist site owners with SharePoint site cleanup and maintenance.

Education

Certified Scrum Master. -

Scrum Alliance

UNO - undefined

Nebraska Business Development Center

COBIT 5 governance and security training - undefined

Pink Elephant

Bachelors - Systems and Network Administration

Bellevue University

Associates - Systems and Network Administration

ITT Technical Institute

Certificate of completion of Nursing School - undefined

Gulf Coast College of Nursing

Associates - Medical Assisting

Webster College

Skills

  • More than 20 years of successful experience in various customer service capacities with recognized strengths in problem solving, sales and staff support and 6 years of solid Information Technology experience with networks, servers, troubleshooting, basic computer hardware design and technical support
  • 2 Years of IT Leadership experience including generating metrics reports for executives, assist with hiring processes, building new business processes, and collaborating with various MSPs on project deadlines
  • 6 Years of managing Product Backlog Items using various Agile Principles such as SCRUM and Kanban
  • 6 years of experience building SharePoint sites and managing authorizations to sites, SharePoint designer 2013 and 2016 as a subject matter expert
  • Business Requirements Documents (BRDs)
  • Bug Fixes
  • 4-5 Years of server installation and building Active Directory, Group Policy, DNS, Exchange and DHCP servers
  • 3 years of VMware workstation pro 12, vSphere, and vClient
  • Excellent working knowledge of Dynamics 365, Office 365 Suite, PowerBI, and Azure

Accomplishments

  • Work in Virtual media networks, VMware, Citrix, and remote assistance as well as VPN
  • Computer and server assembly from ground up and maintaining hardware and software
  • Installing the peripherals, components and drivers
  • IP networking and subnets, information security and router configurations as well as Database Administration and programming
  • 3 Years of SCCM and PC Image package deployment experience
  • Network administration, manage Barracuda Spam Firewalls, setting up and configuring Cisco IP phones
  • SQL server management 2005, 2008 and 2013 and Monarch databases V9
  • 3 Years of patch cabling with both fiber and CAT5 cable
  • 2 Years of wired and wireless Audio/Visual in training rooms and conference rooms including projection installs
  • 4 Yeas of various SAP experience including role authorization and assigning organizational structure COBIT 5 training for Enterprise governance and security
  • COBIT 5 training for Enterprise governance and security

Timeline

Systems and Application Analyst

Medical Solutions
03.2020 - Current

Sr. Systems Administrator Temp Contractor

CastiaRx
01.2020 - 03.2020

Senior Systems Administrator

Worldview
06.2019 - 01.2020

Solutions and Business Analyst

Kiewit Construction
10.2016 - 05.2019

Certified Scrum Master. -

Scrum Alliance

UNO - undefined

Nebraska Business Development Center

COBIT 5 governance and security training - undefined

Pink Elephant

Bachelors - Systems and Network Administration

Bellevue University

Associates - Systems and Network Administration

ITT Technical Institute

Certificate of completion of Nursing School - undefined

Gulf Coast College of Nursing

Associates - Medical Assisting

Webster College

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