Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Amy Ramos

Laredo,TX

Summary

I began my career with Celadon Trucking in April of 2005 as an incoming clerk on the night shift. I worked for about nine months and then I was promoted to Customer Service also during the night. My next promotion came two years later when I was given the opportunity to run the night shift as Night Operations Supervisor. For the next five years I learned as much as I could about operations, supervising, driver managing, dispatching and running the facility after hours. In 2012, I was promoted to JAG USA Liason to work with our JAG USA Fleet placing me on the day shift. It was a quick and easy transition. My last title with Celadon was Assistant Terminal Manager. I left Celadon in December 2013. I moved on to H&M International and worked with Union Pacific Rail Movements as Assistant Terminal Manager. I worked there for about nine months as Assistant Terminal Manager. It was a change because I was working with planning and loading trains which was good for me to expand my knowledge with the transportation industry. I resigned because I was working night shift and I was offered a better opportunity with Regional Express Carriers.

I learned a lot at Regional Express about Safety and D.O.T. Procedures. I also learned that not all people who hold a title as Terminal Manager have the knowledge or the professionalism to hold that title. I handled their Safety Department and helped out with Operations. I moved over to Interflet Transport, Inc. as their Safety Director/HR/Recruiter. I was there for a year when I was offered a better career change with Freightsol, LLC and is where I am currently working. I am a quick learner. I am quick to resolve any issue brought to me. I feel confident that with my experience and knowledge that I can be a great asset to any company if given the opportunity. I am a leader and will accomplish my goals. I am a professional and have learned a lot with my 20 years of experience.

Overview

27
27
years of professional experience

Work History

Safety Director

Freightsol, LLC
Laredo, TX
06.2017 - Current
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Make sure staff follows proper safety procedures on a daily basis.
  • Customer Service
  • Driver Recruiting
  • Driver Retention
  • Maintenance
  • Driver Log Accuracy
  • TXDOT Compliance
  • Law Suits
  • All IFTA reports Texas, Kentucky, New York, Oregon, Connecticut and New Mexico Heavy Weight Tax filings.
  • Plate Renewals/TxIRP
  • Ordering plates/TXIRP

Safety Director

Interflet Transport, Inc.
Laredo, TX
06.2016 - 06.2017
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Make sure staff follows proper safety procedures on a daily basis.
  • Customer Service
  • Driver Recruiting
  • Driver Retention
  • Breakdowns
  • Maintenance
  • Driver Log Accuracy
  • TXDOT Compliance
  • Lease Program

Safety Manager & Operations

Regional Express Carriers
Laredo, TX
08.2015 - 05.2016
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Make sure staff follows proper safety procedures on a daily basis.
  • Dispatch
  • Customer Service
  • Brokerage
  • Driver Log Accuracy
  • TXDOT Compliance
  • CTPAT Certified

Assistant Terminal Manager

H&M International
Laredo, TX
10.2014 - 07.2015
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Make sure staff follows proper safety procedures on a daily basis.
  • Planning train and dispatching it on a timely manner.
  • Supervise 10-15 employees working ground offloading and reloading trains.

Equipment Control Manager

Tri-National, INC
Laredo, TX
04.2014 - 10.2014
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Keeping up with Equipment movement.
  • Dispatching and Tracking loads.

Operations Manager / Assistant Terminal Manager

Celadon Trucking Services
Laredo, TX
04.2005 - 12.2013
  • Managing and operating office daily duties.
  • Supervising and helping other employees with job duties.
  • Support sales reps in opening new accounts and upgrading existing service.
  • Quickly and effectively solve customer challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Data Entry Clerk

Manifestos Express
Laredo, TX
01.1999 - 01.1999
  • Prepared tax claims for Mexican residents.
  • Learned good customer service support.
  • Learned good typing skills.

Education

Certified Medical Assistant -

Texas Careers
Laredo, TX

Diploma - undefined

J.W. Nixon High School
Laredo, TX

Skills

  • More than 20 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place
  • Possess solid computer skills and great phone etiquette skills
  • Excellent working knowledge using Lotus Notes, Microsoft Excel, WordPerfect, Microsoft Word, and AS400, McCleod, Omnitracs
  • Ability to train, to motivate, and supervise customer service employees, dispatchers and Driver Managers
  • Excellent customer service support as well as driver managing and driver retention
  • Dual plating knowledge, DTOPS, Permits, IRP, IFTA
  • Equipment Control in US and Mexico
  • Dispatching NB and SB
  • Planning units on trains for Union Pacific
  • DOT Safety, DOT Audits
  • Recruiting
  • Human Resources

Accomplishments

  • Supervised team of 450 staff members.
  • Achieved company growth by multi-tasking with accuracy and efficiency.
  • Collaborate with Safety Team yearly for Christmas Donations for Sacred Heart Children's Home for the past 7 years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Safety Director

Freightsol, LLC
06.2017 - Current

Safety Director

Interflet Transport, Inc.
06.2016 - 06.2017

Safety Manager & Operations

Regional Express Carriers
08.2015 - 05.2016

Assistant Terminal Manager

H&M International
10.2014 - 07.2015

Equipment Control Manager

Tri-National, INC
04.2014 - 10.2014

Operations Manager / Assistant Terminal Manager

Celadon Trucking Services
04.2005 - 12.2013

Data Entry Clerk

Manifestos Express
01.1999 - 01.1999

Diploma - undefined

J.W. Nixon High School

Certified Medical Assistant -

Texas Careers