Sarah Eguia
Phoenix,AZ
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
27
27
years of professional experience
Work History
Behavioral Health Specialist
Community Bridges Inc.
12.2024 - Current
- Developed individualized treatment plans for clients demonstrating behavioral challenges.
- Facilitated group therapy sessions to enhance coping strategies and social skills.
- Conducted comprehensive assessments to identify client needs and goals.
- Collaborated with multidisciplinary teams to coordinate care and resources effectively.
- Monitored client progress, adjusting treatment approaches as necessary for optimal outcomes.
- Implemented evidence-based interventions leading to improved client engagement and satisfaction.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger the
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
General Manager
Maricopa pizza
10.2022 - 12.2024
- Oversee location, employees and building sales. Ordering, scheduling, staffing. Maintaining.
- Directed daily operations to enhance efficiency and streamline workflows.
- Implemented staff training programs to improve service quality and performance.
- Developed budget plans to optimize resource allocation and cost management.
- Analyzed sales data to inform strategic decisions and drive revenue growth.
- Monitored inventory levels, ensuring optimal stock availability and reducing waste.
Insurance specialist
Mckesson/remx
11.2018 - 02.2022
- Outbound calls following up on PA,s for medicine. Working program in call Q that are given to me and meeting numbers and expectations.
- Developed and maintained relationships with healthcare providers to streamline insurance inquiries.
- Managed claims processing and resolution to ensure timely reimbursements.
- Analyzed policy coverage and benefits to provide accurate information to clients.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Monitored industry trends and changes in regulations to inform strategic decision-making processes.
Manger
Family Dollar
11.2012 - 02.2018
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Managed resource allocation and budget planning to optimize project outcomes.
- Mentored junior staff, fostering professional growth and skill development within the team.
- Facilitated training sessions to enhance team capabilities and promote best practices in operations.
- Managed and motivated employees to be productive and engaged in work.
General Manager
Dunkin' Donuts
08.2008 - 10.2012
- I am a leader to success. Nothing is done overnight. But I'm a phenomenal team builder and within my four walls you will see my success shine.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Assistant Manager
Winfield H.O.A
01.2007 - 01.2008
- Aid Crew members as need be
- Manages store administration
- Works with Microsoft Word, Excel, and PowerPoint
- Up-sales
- Customer Service complain solving
- Lead crew members
- Train and assist new employees
Property Manager
01.2006 - 01.2007
- Oversaw the home & collected rents & put them in deposits took them to the bank
- Receive money when needed
- Made sure properties were maintained
- Called in maintenance when need be
- Control Labor
- Deliver deposits
- Handle money according to what it is needed for
Live-In Nanny
01.2001 - 01.2006
- Assist parents with housework as needed
- Prepare and serve meals for children
- Clean up after the children
- Assist children with their daily needs and homework, as need be.
Waitress
Italian Bistro
01.1999 - 01.2001
- Seat customers upon arrival
- Offer drinks
- Customer service and satisfaction
- Clear tables
Education
GED -
Tallahassee, FL12.2011
Skills
- More than 18 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place
- Possess' computer skills
- Ability to train, motivate, and supervise customer service employees
- Develop plan, conduct audits and variances analyses, process payroll and filings, and maintain/update accurate inventories
- Bi-lingual, fluent in English and medium in Spanish
- 20 WPM; however, working in developing greater typing skills
- Food Handler Certified
- Safe Service Certified
- Control Labor
- Behavioral assessment
- Treatment planning
- Crisis intervention
- Group therapy facilitation
- Budget management
- Claims processing
- Operational efficiency
- Strategic decision-making
- Insurance compliance
- Motivational interviewing
- Staff training programs
- Budget planning
- Customer service excellence
- Team leadership
Accomplishments
- Started as a cashier and moved up all the way to a General Manager
- C. O. G.s always met and in line
- G.S.S. always above 80s
- Made bonuses over meeting and achieving C.O.Gs and G.S.S.
Timeline
Behavioral Health Specialist
Community Bridges Inc.
12.2024 - Current
General Manager
Maricopa pizza
10.2022 - 12.2024
Insurance specialist
Mckesson/remx
11.2018 - 02.2022
Manger
Family Dollar
11.2012 - 02.2018
General Manager
Dunkin' Donuts
08.2008 - 10.2012
Assistant Manager
Winfield H.O.A
01.2007 - 01.2008
Property Manager
01.2006 - 01.2007
Live-In Nanny
01.2001 - 01.2006
Waitress
Italian Bistro
01.1999 - 01.2001
GED -
Section name
- 1 year call center with McKesson
- - Made out-bound pharmacy and Dr. office calls
- - Met quotas and worked a scheduled schedule.
- - Consistently met QSR.