Tamera Wilson
Grand Prairie,TX
Summary
Dedicated Certified Medical Assistant with experience in patient management and medical administration. Known for strong organizational skills and effective communication, contributing to improved patient satisfaction and streamlined office operations.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Ut Southwestern Medical Center
03.2025 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
Intern Medical Assistant
Methodist Family Health Center
11.2024 - 02.2025
- Liaison between the provider, patient, and other facilities to make sure escalated issue were handled in timely manner
- Prepare Medical exam rooms
- Take patient vitals (Blood Pressure, height, weight, temperature, and respiration)
- Injections (Influenza, SAR, Prevnar 20, etc)
- Update Pt demographic and history in ERM Epic System
- Assisted with patient intake and registration processes at healthcare facility.
- Educated patients on treatment plans and medication usage.
- Maintained cleanliness and organization of medical equipment and supplies.
Patient Care Coordinator
Elixir Solutions
03.2021 - 09.2024
- Respond to calls/ Emails
- Resolve pharmacy issues for members
- Research patient accounts
- Verify patient secondary health benefits
- Inbound/ outbound setting
- Remote
Patient Access Representative
USMD
08.2019 - 02.2021
- Collect payments
- Patients follow up call
- Assist patients w/ completing paperwork
- Check in/ Out Patients
- Verify pt insurance
- Update pt demographics
- Schedule patient appointments
Customer Service Representative
Alliance RX/ Walgreens Prime
06.2017 - 07.2019
- Obtain Prior authorizations from insurance
- Speak to physicians for ICD 10
- Schedule patient medications
- Update pt demographic information
Education
Certified Medical Assistant -
Methodist Hospital Medical Assistant Program
Dallas, TX12.2024
High School Diploma -
Lamar High School
Arlington, TX06.2017
Skills
- Certified Medical Assistant with 1 year of clinical experience, specializing in office administration, and patient management Strong history of identifying process improvement opportunities to enhance operational efficiency and increase patient satisfaction
- More than 6 years of successful experience in Customer Service and support with recognized strengths in account maintenance, problem solving, trouble- shooting, and planning/ implementing proactive procedures and systems to avoid problems
- Typing 50-60 WPM
- Possess solid computer skills
- Excellent working knowledge of MAC systems : Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac
- Knowledge In Script Med System, Epic HyperSpace
Awards
Certified Clinical Medical Assistant (CCMA), CPR Certificate
Personal Information
Timeline
Medical Assistant
Ut Southwestern Medical Center
03.2025 - Current
Intern Medical Assistant
Methodist Family Health Center
11.2024 - 02.2025
Patient Care Coordinator
Elixir Solutions
03.2021 - 09.2024
Patient Access Representative
USMD
08.2019 - 02.2021
Customer Service Representative
Alliance RX/ Walgreens Prime
06.2017 - 07.2019
Certified Medical Assistant -
Methodist Hospital Medical Assistant Program
High School Diploma -
Lamar High School
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