Jelisa Perry
Hephzibah,GA
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Agent
Anytime Bail Bonding
11.2022 - Current
- Servicing many counties on bonding people out of jail
- Data Entry
- Taking inbound calls for the company
- Taking payment for bonds
Tech Support
Kelly Connect, Work From Home
10.2019 - 03.2020
- Taking inbound calls for Apple Tech Support
- Meeting important deadlines
- Quickly and effectively solve customer challenges
- Troubleshooting devices
Customer Service Rep
Teleperformance, Augusta Ga
05.2013 - 02.2018
- Answering telephones, some interact with employees and customers by email, and fax
- Handle paperwork with changes in customer accounts
- Meeting important deadlines
- Quickly and effectively solve customer challenges
- Taking payment from customers
- Helping customers with billing questions
- Medicare and Medicaid
- MET(supervisors)
- SPOP
Customer Service Rep
Taxslayer, Evans Ga
12.2012 - 04.2013
- Answering telephones, some interact with employees and customers by email, and fax
- Handle paperwork with changes in customer accounts
- Meeting important deadlines
- Quickly and effectively solve customer challenges
- Helping customers with filing their taxes online
- Answer any question customers may have about taxes
Education
Medical Assistant -
Helms College
Augusta, Ga09.2021
Phlebotomy -
Tender Care
Augusta, Ga12.2016
High School Diploma -
Glenn Hills High School
Augusta, Ga05.2010
Skills
- More than 13 years' successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place
- Possess solid computer skills
- Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word
- Ability to train, motivate, and supervise customer service employees
- A team player, acknowledged as "Total Quality Customer Service Professional"
- Communication skills, both written and verbal
- Customer needs determination
- Appearance Scheduling
Certification
- A+
- Network+
- Security+
- Billing Code
Volunteer Experience
- Shepeard Blood Center
- St Stephen's Shelter Of Augusta
Timeline
Agent
Anytime Bail Bonding
11.2022 - Current
Tech Support
Kelly Connect, Work From Home
10.2019 - 03.2020
Customer Service Rep
Teleperformance, Augusta Ga
05.2013 - 02.2018
Customer Service Rep
Taxslayer, Evans Ga
12.2012 - 04.2013
- A+
- Network+
- Security+
- Billing Code
Medical Assistant -
Helms College
Phlebotomy -
Tender Care
High School Diploma -
Glenn Hills High School
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