Davin Honeyestewa
Banquet Captain
Albuquerque,New Mexico
Summary
I am a committed and hardworking Banquet Captain with 20+ years of experience directing staff and peers in the food service industry. Well-rounded leader with talent for supervising employees and providing positive morale on and off the clock. Swift problem solver with quick and effective solutions to wide array of issues. Knowledge and experience from the server standpoint all the way to Banquet Captain and Supervisor is my strong point for this position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Events Team Member
Orange September, An Event Company
04.2017 - Current
- Enhanced event experiences by coordinating and executing seamless logistics and setups.
- Increased attendee satisfaction by promptly addressing concerns and providing exceptional customer service.
- Streamlined event setup processes, resulting in reduced time spent on preparation tasks.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Oversee Bar setup and functionality during service, while checking ID's and service of wine and beer. Executing transactions of cash and/or credit cards responsibly.
- Provided security during functions to ensure no use of tobacco or vapes on the premises and/or drugs or of site alcohol use.
- Breakdown the events of tables, chairs and decor while ensuring the property of resetting the event spaces and cleaning making sure it looked better than it was.
- Helped with parking, due to limited parking spaces available being the property was also open to the public during events.
Supervisor
Sandia Resort And Casino-Council Room
05.2022 - 12.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members by providing Stand-up's at the beginning of the shift.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes, especially during concert nights or holidays.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. This being done by having constant communication by table touching.
- Delegated responsibilities to staff during and at the end of their shift per sidework and any other special request if needed.
- Circulating throughout the restaurant from the hostess stand, kitchen, bar and the floor making sure all productivity and morale is at a positive standpoint during the shift for all staff.
- Handling paperwork at the end of the shift double checking all is done properly while inserting important information in the tip log and writing nightly "turns" for the next day supervisors and manager informing of important notes.
- Executing monthly inventory of dry goods and/or liquor.
- Ensuring the lockage of sensitive items and the end of shift to prevent theft.
Server
Sky City Casino-Huwak'a Restaurant
08.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently making use of multi-tasking, having items going in and out at all times.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handling large parties of up to 20 people at times or have of up to 10 tables at a time.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Rudy's BBQ And Country Store
09.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Continued use of our famous slogan, "Next in Line"!, having customers think my voice was the one on the commercial.
- Executed the weighing and visual inspection to customers of meats to ensure satisfaction in a timely manner.
- Held a high standard of work station of sanitizing constantly, especially during and post Covid-19 outbreak.
Education
High School Diploma -
Santa Fe Indian School
Santa Fe, NM05.1996
Skills
- Vendor Negotiation
- Brand Representation
- Environmental Awareness
- Exceptional Communication
- Strong Organization
- Inventory Control
- Customer-Oriented
- Staff Management
- Cash Handling Expertise
- Conflict Resolution Techniques
- Staff Motivation
- Problem Solving
- Effective Communication
- Table Bussing
- Safe Food Handling
- Food Running
- Order Management
- Daily Specials Memorization
- Guest Engagement
- Supply Restocking
- Strong Work Ethic
- Wine Service
- Cash Handling
- Guest Seating
- Banquet Coordination
- Point of Sale Operation
- High-Volume Dining
- Professional Appearance
- Positive Attitude
Certification
Alcohol Servers License: Expires 05/09/2024
Food Handlers Certificate: Provided by Sandia Resort and Casino
Timeline
Supervisor
Sandia Resort And Casino-Council Room
05.2022 - 12.2023
Server
Sky City Casino-Huwak'a Restaurant
08.2021 - 04.2022
Cashier
Rudy's BBQ And Country Store
09.2019 - 04.2021
Events Team Member
Orange September, An Event Company
04.2017 - Current
High School Diploma -
Santa Fe Indian School