Davin Vela
San Antonio,TX
Summary
Results-driven Automotive Service Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Decisive in implementing new strategies and enforcing optimal policies for service program.
Overview
27
27
years of professional experience
1997
1997
years of post-secondary education
Work History
Automotive Service Manager
Midas Auto Service Experts
San Antonio, TX
01.2010 - Current
- Managed scheduling and workflow to optimize technician efficiency and customer service.
- Supervised daily operations of automotive service department for quality assurance.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented safety protocols to ensure a secure working environment for all employees.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Assisted in resolving warranty claims between customers and manufacturers.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Trained and mentored staff on automotive repair techniques and best practices.
Automotive Service Writer
Associated Motors Auto
San Antonio, Tx
03.1998 - 08.2008
- Managed customer service inquiries and provided detailed recommendations for automotive repairs.
- Coordinated service appointments and effectively scheduled technician workloads.
- Prepared service estimates and explained repair options to customers clearly.
Education
William Howard Taft High School
San Antonio, TxSkills
- Workflow optimization
- Quality assurance
- Customer service
- Safety protocols
- Vendor relationship management
- Vehicle inspection
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Scheduling
- Employee retention
- Automotive diagnostics
- Customer satisfaction
- Service writing
Timeline
Automotive Service Manager
Midas Auto Service Experts
01.2010 - Current
Automotive Service Writer
Associated Motors Auto
03.1998 - 08.2008
William Howard Taft High School