Hi, I’m
DAVINA ALLEN
Computer Systems Engineer
Discovery Bay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Wipro/ Medtronic
Computer Systems Engineer
12.2022 - 05.2023
Job overview
- Enhanced system performance by conducting thorough evaluations and implementing necessary updates.
- Streamlined workflows for increased efficiency through optimization of software and hardware configurations.
- Passionate about learning and committed to continual improvement.
- Reduced downtime by proactively identifying potential issues and performing preventative maintenance on computer systems.
- Skilled at working independently and collaboratively in a team environment.
The Way Construction
Web Designer
06.2021 - 12.2022
Job overview
- Enhanced website functionality by implementing responsive design and user-friendly navigation elements.
- Boosted client satisfaction by delivering visually appealing and intuitive web designs tailored to their specific needs.
- Streamlined website maintenance and updates through the implementation of content management systems.
- Completed domain name registrations and maintained website and web hosting account.
Bay Area Tech Workers/ First Republic Bank
IS Field Services Analyst
07.2021 - 12.2021
Job overview
- Enhanced system performance by troubleshooting and resolving technical issues for endusers.
- Reduced downtime by providing timely on-site support to address hardware and software problems.
- Increased customer satisfaction with prompt and efficient remote assistance for various technical concerns.
Apex Systems/ St Joseph Hospital/ Providence
IS Onsite Support
06.2020 - 06.2021
Job overview
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Delivered high-quality customer service while resolving challenging technical problems within tight deadlines.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
Kaiser Permanente
Desktop Support Engineer
02.2020 - 06.2020
Job overview
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Education
Coleman College , San Diego, CA
Certified in Computer Applications And Networking from Computer Applications And Networking
University Overview
- Honor Roll
- 4.0 GPA
Heald College , Concord, CA
No Degree from Information Technology
Skills
- Switches and Routers
- Hardware and Software Installation
- Software Requirements Analysis
- Microsoft Exchange
- Network Security
- Software Deployment Support
- Technical Support and Assistance
- Customer Inquiries
- Training Junior Team Members
- Customer Service Process Improvement
- Operational Efficiency
Web Design
I enjoy using my creative side to build something that makes the customer happy and myself proud.
Timeline
Computer Systems Engineer
Wipro/ Medtronic
12.2022 - 05.2023
IS Field Services Analyst
Bay Area Tech Workers/ First Republic Bank
07.2021 - 12.2021
Web Designer
The Way Construction
06.2021 - 12.2022
IS Onsite Support
Apex Systems/ St Joseph Hospital/ Providence
06.2020 - 06.2021
Desktop Support Engineer
Kaiser Permanente
02.2020 - 06.2020
Coleman College
Certified in Computer Applications And Networking from Computer Applications And Networking
Heald College
No Degree from Information Technology
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