Davina Baxter
Colorado Springs
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Compliance Investigator I
COLORADO DEPARTMENT OF REVENUE/LIQUOR & TOBACCO ENFORCEMENT
09.2024 - 02.2025
- Planned and conducted investigations of alleged tobacco code violations
- Conducted inspections of tobacco retail businesses across Colorado
- Coordinated undercover investigations to prevent illegal sales to minors
- Interviewed witnesses, suspects, and the public to gather evidence
- Submitted comprehensive reports detailing investigation findings and compliance actions
- Collaborated with criminal investigators on liquor-related inspections
Real Estate Agent
EXP REALTY, LLC
01.2022 - 09.2024
- Assisted clients in buying, selling, and leasing residential and commercial properties
- Conducted property market analyses to determine competitive market prices
- Developed and implemented effective marketing strategies for property listings
- Negotiated contracts and terms to ensure favorable outcomes for clients
- Facilitated property showings, open houses, and client meetings
- Advised clients on market conditions, prices, mortgages, and legal requirements
- Prepared and reviewed the necessary documents, including contracts, deeds, and closing statements
- Maintained up-to-date knowledge of real estate laws, regulations, and industry trends
- Built and maintained strong relationships with clients, real estate professionals, and community members
Insurance Support Specialist
QUOTE VELOCITY
01.2018 - 03.2024
- Conducted comprehensive client consultations to assess and identify insurance needs
- Recommended tailored insurance solutions to align with clients' needs and financial parameters
- Provided detailed education on a wide range of insurance options and policy specifics
- Managed inbound and outbound calls professionally, addressing client inquiries, and providing solutions
- Provided ongoing customer support
Executive Sales Rep/Trainer
HOMEADVISOR
05.2015 - 01.2018
- Delivered comprehensive training programs for new hires, enhancing their sales skills and product knowledge
- Assisted with behind-the-scenes (BTS) accounts, ensuring smooth operations and problem resolution
- Resolved customer issues and maintained high levels of satisfaction
- Located and verified the necessary licenses and filings to get contractor accounts approved
- Collaborated closely with sales representatives to drive team performance
- Achieved and maintained a record of 30+ sales per quarter
- Managed and nurtured a pipeline of contractor accounts, fostering long-term relationships
- Developed and implemented sales strategies to meet and exceed targets
Education
Bachelor of Science - Criminal Justice
Remington College
Colorado Springs, CO05.2000
Skills
- Customer Relationship Management (CRM) & Sales: Relationship Building, Negotiation, Sales, Customer Service, and Client Relations
- Compliance & Regulatory: Regulatory Compliance, Compliance Monitoring, Data Privacy, and Documentation Review
- Leadership and Management: Team Leadership, Supervising, Training, Performance Review, Conflict Resolution, Task Prioritization
- Communication and Analytical Skills: Written and Verbal Communication, Report Writing, Evidence Collection, Data Analysis, Critical Thinking
- Operations and Business Management: Operational Efficiency, Business Operations, Case Management, Record and Document Control
- Technology and Tools: Microsoft Office Suite (Word, Excel), CRM Software (Salesforce), Windows, Data Verification
- Problem Solving & Decision Making: Problem Solving, Decision Making, Analytical & Critical Thinking, Attention to Detail
- Collaboration, Teamwork, Interpersonal Skills, and Professional Networking
Certification
- Pearson Vue Insurance License, 2024-01-01
- Real Estate License, 2022-01-01, Kaplan University
Timeline
Compliance Investigator I
COLORADO DEPARTMENT OF REVENUE/LIQUOR & TOBACCO ENFORCEMENT
09.2024 - 02.2025
Real Estate Agent
EXP REALTY, LLC
01.2022 - 09.2024
Insurance Support Specialist
QUOTE VELOCITY
01.2018 - 03.2024
Executive Sales Rep/Trainer
HOMEADVISOR
05.2015 - 01.2018
Bachelor of Science - Criminal Justice
Remington College
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