Summary
Overview
Work History
Education
Skills
Timeline
Generic

Etaly Mckinney

Lansing,MI

Summary

Detail-oriented administrative professional with experience in data entry, records management, and clerical support within structured, policy-driven environments. Strong organizational, communication, and time-management skills with the ability to work independently, maintain confidentiality, and meet deadlines.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Player Relations Representative

Neopollard
01.2025 - Current
  • Provide exceptional customer support for lottery and gaming services in a high-volume call center environment.
  • Handle inbound calls, emails, and live chats to resolve inquiries
  • Consistently meet performance metrics

Customer Engagement Leader

One America
05.2023 - 01.2025
  • Address inbound customer inquiries regarding benefits, providing clear and accurate information to enhance understanding.
  • Support customers in resolving their concerns and questions, ensuring a satisfactory experience with their benefit plans.

Bookkeeper / Accountant

State of Michigan (P.I.E. Management)
12.2022 - 05.2023
  • Applied payments accurately to corresponding invoices using multiple payment methods, including checks, credit cards, and ACH transactions.
  • Prepared daily bank deposits and efficiently managed the retrieval and sorting of mail.

Customer Service Representative

Celink
04.2018 - 09.2022
  • Addressed borrower inquiries related to taxes and insurance, ensuring clarity and satisfaction.
  • Executed collection strategies to manage and reduce past due accounts effectively.

Education

Associate of Arts -

Lansing Community College
Lansing, MI
09.2009 - 06.2010

Skills

  • Advanced administrative and clerical support
  • Accurate data entry and database management
  • Proficient use of office software
  • Written and verbal communication skills
  • Time management and workload prioritization
  • Customer service
  • Independent work with minimal supervision
  • High volume call center

Timeline

Player Relations Representative

Neopollard
01.2025 - Current

Customer Engagement Leader

One America
05.2023 - 01.2025

Bookkeeper / Accountant

State of Michigan (P.I.E. Management)
12.2022 - 05.2023

Customer Service Representative

Celink
04.2018 - 09.2022

Associate of Arts -

Lansing Community College
09.2009 - 06.2010
Etaly Mckinney