Mariama Smart
Baltimore,MD
Summary
Collaborated with cross-functional teams to ensure operational excellence and superior service delivery.
Overview
28
28
years of professional experience
Work History
Insurance Billing Follow Up Representative
Meduit
06.2022 - 12.2024
- Proactively managed a high volume of outstanding insurance claims, specializing in denial resolution and underpaid accounts.
- Utilized Epic software and various insurance provider portals to track claim status, research discrepancies, and facilitate timely payment.
- Expertly prepared and submitted appeals for denied claims, resulting in successful reimbursement and improved revenue cycles.
- Identified and corrected billing errors, resubmitting claims with updated information to ensure approval and accelerate payment.
- Applied strong analytical and problem-solving skills to investigate complex billing issues and recover unpaid balances.
Assistant Office Manager / Medical Scribe
Express HealthCare
12.2021 - 06.2022
- Expertly navigated and utilized Experity Software to accurately input patient information, apply charges, and update computerized patient record systems.
- Applied precise ICD-10 and CPT codes for medical records, ensuring compliance and accurate billing.
- Successfully processed insurance company denials by auditing patient files and researching diagnostic codes to secure proper reimbursement.
- Documented comprehensive patient encounters, treatment plans, and lab results directly into charts, maintaining high accuracy and compliance.
- Managed physical and digital patient records, scanning and filing medical documentation in alphabetical order for organized and up-to-date systems.
- Provided high-level administrative support, maintaining office organization and contributing to efficient daily operations.
- Recorded expenses and maintained accounting records, supporting financial accuracy for the office.
Assistant Office Manager / Medical Scribe
Express HealthCare
12.2021 - 06.2022
- Expertly navigated and utilized Experity Software to accurately input patient information, apply charges, and update computerized patient record systems.
- Applied precise ICD-10 and CPT codes for medical records, ensuring compliance and accurate billing.
- Successfully processed insurance company denials by auditing patient files and researching diagnostic codes to secure proper reimbursement.
- Documented comprehensive patient encounters, treatment plans, and lab results directly into charts, maintaining high accuracy and compliance.
- Managed physical and digital patient records, scanning and filing medical documentation in alphabetical order for organized and up-to-date systems.
- Provided high-level administrative support, maintaining office organization and contributing to efficient daily operations.
- Recorded expenses and maintained accounting records, supporting financial accuracy for the office.
Event Coordinator
365 Events/African Star Entertainment
01.2010 - 02.2014
- Organized and executed successful entertainment events and shows, managing logistics from conception to completion.
- Collaborated effectively with artists, clubs, and venues to coordinate schedules, negotiate terms, and ensure smooth event operations.
Event Coordinator
365 Events/African Star Entertainment
01.2010 - 02.2014
- Organized and executed successful entertainment events and shows, managing logistics from conception to completion.
- Collaborated effectively with artists, clubs, and venues to coordinate schedules, negotiate terms, and ensure smooth event operations.
Club Promoter
24 Nightclub
03.2009 - 12.2009
- Developed and executed promotional strategies to drive attendance and increase revenue for nightlife events.
- Cultivated strong relationships with clients and partners to ensure successful event turnouts and repeat business.
Club Promoter
24 Nightclub
03.2009 - 12.2009
- Developed and executed promotional strategies to drive attendance and increase revenue for nightlife events.
- Cultivated strong relationships with clients and partners to ensure successful event turnouts and repeat business.
Administrative Assistant
National Association of Student Personnel Administrators (NASPA)
07.2008 - 04.2009
- Provided comprehensive administrative support, managing schedules, correspondence, and office operations for a national association.
- Maintained organized records and facilitated communication, contributing to the efficient functioning of the organization.
Administrative Assistant
National Association of Student Personnel Administrators (NASPA)
07.2008 - 04.2009
- Provided comprehensive administrative support, managing schedules, correspondence, and office operations for a national association.
- Maintained organized records and facilitated communication, contributing to the efficient functioning of the organization.
Temporary Administrative Assistant
National Medical Association (NMA)/Premiere Personnel
09.2007 - 06.2008
- Delivered essential administrative assistance within a medical association, supporting daily operations and special projects.
- Managed diverse tasks including data entry, document preparation, and scheduling to ensure smooth workflow.
Temporary Administrative Assistant
National Medical Association (NMA)/Premiere Personnel
09.2007 - 06.2008
- Delivered essential administrative assistance within a medical association, supporting daily operations and special projects.
- Managed diverse tasks including data entry, document preparation, and scheduling to ensure smooth workflow.
Administrative Procurement Specialist
Quality Solutions Inc.
10.2006 - 08.2007
- Managed administrative aspects of procurement, ensuring accurate documentation and timely processing of orders.
- Facilitated vendor communications and maintained organized procurement records, supporting efficient supply chain operations.
Administrative Procurement Specialist
Quality Solutions Inc.
10.2006 - 08.2007
- Managed administrative aspects of procurement, ensuring accurate documentation and timely processing of orders.
- Facilitated vendor communications and maintained organized procurement records, supporting efficient supply chain operations.
Administrative Assistant Level II
US Department of Health & Human Services/SSI Business Solutions
08.2006 - 08.2007
- Provided advanced administrative support to a federal agency, handling sensitive information and complex documentation.
- Managed executive calendars, coordinated meetings, and prepared detailed reports, demonstrating high-level organizational skills.
Administrative Assistant Level II
US Department of Health & Human Services/SSI Business Solutions
08.2006 - 08.2007
- Provided advanced administrative support to a federal agency, handling sensitive information and complex documentation.
- Managed executive calendars, coordinated meetings, and prepared detailed reports, demonstrating high-level organizational skills.
Medical Credentialing Specialist
Health Net Federal Services/Act 1 Employment Services
04.2005 - 08.2006
- Managed the credentialing process for medical providers, ensuring compliance with state and federal regulations and health plan requirements.
- Maintained accurate and up-to-date provider files, facilitating timely and compliant service delivery.
Medical Credentialing Specialist
Health Net Federal Services/Act 1 Employment Services
04.2005 - 08.2006
- Managed the credentialing process for medical providers, ensuring compliance with state and federal regulations and health plan requirements.
- Maintained accurate and up-to-date provider files, facilitating timely and compliant service delivery.
Medical Office Clerk
Georgetown University/Georgetown Temporary Services
11.2004 - 04.2005
- Provided essential administrative support in a medical office setting, ensuring smooth patient flow and accurate record-keeping.
- Managed medical documentation, patient scheduling, and general office duties with attention to detail.
Medical Office Clerk
Georgetown University/Georgetown Temporary Services
11.2004 - 04.2005
- Provided essential administrative support in a medical office setting, ensuring smooth patient flow and accurate record-keeping.
- Managed medical documentation, patient scheduling, and general office duties with attention to detail.
Customer Services Representative
AmeriGroup Health Insurance Company/Apple 1 Employment Services
10.2003 - 10.2004
- Provided dedicated customer service to patients enrolled in health plans, addressing inquiries and resolving issues with empathy and efficiency.
- Educated patients on plan benefits and procedures, contributing to positive member experiences and understanding of healthcare coverage.
Customer Services Representative
AmeriGroup Health Insurance Company/Apple 1 Employment Services
10.2003 - 10.2004
- Provided dedicated customer service to patients enrolled in health plans, addressing inquiries and resolving issues with empathy and efficiency.
- Educated patients on plan benefits and procedures, contributing to positive member experiences and understanding of healthcare coverage.
Inpatient Pharmacy Technician
Walter Reed Army Medical Center/Omo Group
08.2002 - 10.2003
- Assisted pharmacists in dispensing medications to inpatient units, ensuring accuracy and adherence to strict safety protocols.
- Managed inventory, prepared sterile products, and maintained detailed records in a fast-paced medical environment.
Inpatient Pharmacy Technician
Walter Reed Army Medical Center/Omo Group
08.2002 - 10.2003
- Assisted pharmacists in dispensing medications to inpatient units, ensuring accuracy and adherence to strict safety protocols.
- Managed inventory, prepared sterile products, and maintained detailed records in a fast-paced medical environment.
Pharmacy Technician (for various pharmacies)
Staffing Plus
02.2002 - 08.2002
- Served as a Pharmacy Technician for a diverse range of metropolitan DC pharmacies, including veterinary, mail-order, and specialty pharmacies.
- Supported pharmacists in medication preparation and dispensing across different operational environments.
- Maintained accuracy and adherence to pharmacy protocols and safety standards in varied settings.
Pharmacy Technician (for various pharmacies)
Staffing Plus
02.2002 - 08.2002
- Served as a Pharmacy Technician for a diverse range of metropolitan DC pharmacies, including veterinary, mail-order, and specialty pharmacies.
- Supported pharmacists in medication preparation and dispensing across different operational environments.
- Maintained accuracy and adherence to pharmacy protocols and safety standards in varied settings.
Application/Document Review Clerk
US Patent & Trademark Office/Chugach Development Corporation
03.2000 - 02.2002
- Reviewed and processed applications and other critical documents for accuracy and compliance within the USPTO framework.
- Maintained meticulous records and ensured proper handling of sensitive intellectual property information.
Application/Document Review Clerk
US Patent & Trademark Office/Chugach Development Corporation
03.2000 - 02.2002
- Reviewed and processed applications and other critical documents for accuracy and compliance within the USPTO framework.
- Maintained meticulous records and ensured proper handling of sensitive intellectual property information.
Fax Clerk/Office Support Team Leader
Oblon, Spivak, McClelland, Nuestadt & Maier PC
03.1999 - 03.2000
- Managed all incoming and outgoing faxes, ensuring timely and accurate transmission of important legal documents.
- Provided comprehensive office support and led a small team, contributing to efficient administrative operations.
Fax Clerk/Office Support Team Leader
Oblon, Spivak, McClelland, Nuestadt & Maier PC
03.1999 - 03.2000
- Managed all incoming and outgoing faxes, ensuring timely and accurate transmission of important legal documents.
- Provided comprehensive office support and led a small team, contributing to efficient administrative operations.
Office Support Clerk (for various offices)
Premiere Personnel
02.1997 - 01.1999
- Provided essential temporary office support to various businesses and organizations across the metropolitan DC area.
- Performed a range of administrative tasks, adapting quickly to new office environments and systems.
Office Support Clerk (for various offices)
Premiere Personnel
02.1997 - 01.1999
- Provided essential temporary office support to various businesses and organizations across the metropolitan DC area.
- Performed a range of administrative tasks, adapting quickly to new office environments and systems.
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL02.2015
Pharmacy Technician Diploma - undefined
Montgomery Community College
Rockville, MD01.2003
Office Administration Diploma - undefined
Montgomery Community College
Rockville, MD01.2000
Skills
Assisted team with document preparation and formatting in MS Word to boost productivity Supported colleagues in using advanced features for impactful presentations and reports Organized files to enhance accessibility and streamline processes
Assisted in developing and implementing data management strategies using Excel to support team efficiency Helped integrate Excel-based solutions to simplify project workflows and enhance data accuracy Conducted training sessions for team members on advanced Excel features to improve productivity
Assisted in creating engaging PowerPoint presentations to support stakeholder communication Aided in incorporating multimedia elements to reinforce key messages Collaborated with various teams to align on presentation goals
Facilitated seamless access to systems and data, driving operational efficiency
Facilitated meeting coordination and enhanced communication among team members using Outlook
Assisted in implementing Lotus Notes solutions to improve communication processes Supported teams in utilizing Lotus Notes features for better project coordination Conducted training sessions to boost user skills in Lotus Notes applications
Performed typing tasks with precision, achieving a speed of 45-50 words per minute
Assisted in software deployment projects by managing timelines and resources Supported interdepartmental collaboration to enhance software functionality Gathered user feedback to promote ongoing improvements in software solutions
Oversaw administration of database management systems to optimize organizational data management
Assisted in managing digital assets on Google Drive to support team collaboration Helped streamline access to important documents for project stakeholders Promoted effective file organization and sharing practices
Oversaw document control systems to ensure organization and accessibility of critical information
Evaluated and updated existing policies and procedures to enhance compliance and operational effectiveness
Facilitated office management tasks to enhance operational workflows and team interactions Assisted in coordinating administrative activities to support organizational objectives Contributed to a positive work atmosphere through effective resource distribution and assistance
Spearheaded staff management initiatives to cultivate a collaborative work environment
Executed comprehensive clerical support to enhance administrative efficiency
Facilitated essential administrative support to enhance office processes and boost productivity
Assisted in managing procurement and travel systems to improve operational workflows Supported initiatives to streamline travel arrangements and procurement tasks Contributed to enhancing system usage to align with organizational objectives
Cultivated positive communication and teamwork through exceptional interpersonal skills
Facilitated enhanced collaboration through delivery of clear and articulate oral and written communication
Optimized workflow by implementing effective time management strategies to enhance productivity
Implemented robust organizational strategies to optimize team efficiency and productivity
Guaranteed accuracy and precision in documentation and reporting processes
Executed comprehensive research and primary source verification to ensure data integrity
Cultivated a welcoming environment through proactive engagement and supportive interactions
Streamlined multiple responsibilities simultaneously to optimize operational efficiency
Implemented occupational health and safety standards to strengthen workplace safety protocols
Assisted in implementing ICD-10 and CPT coding practices to improve accuracy in medical billing Supported clinical staff in optimizing coding workflows Contributed to initiatives aimed at enhancing coding efficiency and minimizing errors
Established streamlined systems for patient records management, ensuring enhanced data accessibility and security
Assisted in managing credentialing processes to support compliance with industry regulations and standards Aided in organizing documentation workflows to improve efficiency and accuracy in record-keeping Supported cross-functional teams in enhancing onboarding procedures for new hires
Skills
MS Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, Typing (45-50 wpm), Experity Software, Database Management, Google Drive, Document Control, Policy & Procedure Modification, Office Management, Staff Management, Clerical Support, Administrative Support, Procurement & Travel Management Systems, Document Control, Excellent Interpersonal Skills, Clear Oral/Written Communication, Time Management, Organizational Skills, Attention to Detail, Research Skills (Primary Source Verification), Friendly Nature, Excellent Multi-tasking Ability, Knowledge of Occupational Health & Safety Standards, ICD-10 & CPT Coding, Patient Records Management, Credentialing
Timeline
Insurance Billing Follow Up Representative
Meduit
06.2022 - 12.2024
Assistant Office Manager / Medical Scribe
Express HealthCare
12.2021 - 06.2022
Assistant Office Manager / Medical Scribe
Express HealthCare
12.2021 - 06.2022
Event Coordinator
365 Events/African Star Entertainment
01.2010 - 02.2014
Event Coordinator
365 Events/African Star Entertainment
01.2010 - 02.2014
Club Promoter
24 Nightclub
03.2009 - 12.2009
Club Promoter
24 Nightclub
03.2009 - 12.2009
Administrative Assistant
National Association of Student Personnel Administrators (NASPA)
07.2008 - 04.2009
Administrative Assistant
National Association of Student Personnel Administrators (NASPA)
07.2008 - 04.2009
Temporary Administrative Assistant
National Medical Association (NMA)/Premiere Personnel
09.2007 - 06.2008
Temporary Administrative Assistant
National Medical Association (NMA)/Premiere Personnel
09.2007 - 06.2008
Administrative Procurement Specialist
Quality Solutions Inc.
10.2006 - 08.2007
Administrative Procurement Specialist
Quality Solutions Inc.
10.2006 - 08.2007
Administrative Assistant Level II
US Department of Health & Human Services/SSI Business Solutions
08.2006 - 08.2007
Administrative Assistant Level II
US Department of Health & Human Services/SSI Business Solutions
08.2006 - 08.2007
Medical Credentialing Specialist
Health Net Federal Services/Act 1 Employment Services
04.2005 - 08.2006
Medical Credentialing Specialist
Health Net Federal Services/Act 1 Employment Services
04.2005 - 08.2006
Medical Office Clerk
Georgetown University/Georgetown Temporary Services
11.2004 - 04.2005
Medical Office Clerk
Georgetown University/Georgetown Temporary Services
11.2004 - 04.2005
Customer Services Representative
AmeriGroup Health Insurance Company/Apple 1 Employment Services
10.2003 - 10.2004
Customer Services Representative
AmeriGroup Health Insurance Company/Apple 1 Employment Services
10.2003 - 10.2004
Inpatient Pharmacy Technician
Walter Reed Army Medical Center/Omo Group
08.2002 - 10.2003
Inpatient Pharmacy Technician
Walter Reed Army Medical Center/Omo Group
08.2002 - 10.2003
Pharmacy Technician (for various pharmacies)
Staffing Plus
02.2002 - 08.2002
Pharmacy Technician (for various pharmacies)
Staffing Plus
02.2002 - 08.2002
Application/Document Review Clerk
US Patent & Trademark Office/Chugach Development Corporation
03.2000 - 02.2002
Application/Document Review Clerk
US Patent & Trademark Office/Chugach Development Corporation
03.2000 - 02.2002
Fax Clerk/Office Support Team Leader
Oblon, Spivak, McClelland, Nuestadt & Maier PC
03.1999 - 03.2000
Fax Clerk/Office Support Team Leader
Oblon, Spivak, McClelland, Nuestadt & Maier PC
03.1999 - 03.2000
Office Support Clerk (for various offices)
Premiere Personnel
02.1997 - 01.1999
Office Support Clerk (for various offices)
Premiere Personnel
02.1997 - 01.1999
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy - Clearwater
Pharmacy Technician Diploma - undefined
Montgomery Community College
Office Administration Diploma - undefined
Montgomery Community College