Davina Miller

AAA East Central

Boardman, OH

09.2006 - Current

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Increased travel sales focusing on Preferred Suppliers
Maintained high customer service scores
Participated in AAA Travel Shows
Attended Destination Trainings
Completed many tour company/cruise line expertise programs for Preferred Suppliers
Awarded several “Be Legendary” awards

Summary