D'Avion Griffin
Hutto
Summary
Bilingual English/Spanish professional with experience in high-volume sales and technical field operations. Fluent in American Sign Language (ASL), demonstrating advanced communication adaptability across diverse client needs. Managed over 200 outbound calls daily while maintaining performance targets. Seeking a remote customer Service or Technical Support role leveraging strong communication, technical aptitude, and operational discipline.
Overview
9
9
years of professional experience
Work History
Chef
Hall of Fame
Hutto, TX
10.2025 - Current
- Managed high-volume service operations in fast-paced environments, ensuring consistent quality and timely delivery.
- Coordinated with front-of-house staff to resolve customer concerns and improve guest satisfaction.
- Maintained inventory tracking and supply organization to reduce waste and optimize workflow efficiency.
- Trained new team members on procedures, safety standards, and quality expectations.
- Prepared high-quality meals following established recipes and presentation standards.
Landscaper
Emerald Lawns
Round Rock, TX
08.2023 - 07.2025
- Executed client-specific project plans while maintaining timeline and quality standards.
- Communicated directly with clients to clarify scope, expectations. and project adjustments.
- Managed tools, materials, and on-site workflow to ensure efficiency and safety compliance.
- Adapted quickly to environmental and logistical challenges to meet deadlines.
- Collaborated with team members to complete landscape design projects efficiently.
- Researched plant species and their care requirements for optimal growth.
Solar Panel Technician
IES Solar
San Antonio, TX
01.2020 - 10.2023
- Installed and configured residential solar systems according to technical specifications and safety standards.
- Interpreted blueprints and electrical diagrams to ensure accurate system integration.
- Troubleshoot installation challenges in real-time to meet project deadlines.
- Communicated directly with homeowners to explain system functionality and maintenance.
- Collaborated with cross-functional teams to streamline installation processes, reducing project completion time.
- Diagnosed electrical issues in solar systems, providing timely solutions to minimize downtime for clients.
Sales Call Representative
Top Dawg Electronics
Austin, TX
04.2017 - 05.2021
- Managed inbound and outbound sales calls, advising customers on technical automotive components and compatibility.
- Increased sales through constructive upselling and cross-selling strategies.
- Resolved customer issues efficiently to maintain satisfaction and repeat business.
- Maintained detailed order records and inventory coordination.
- Utilized CRM systems to track interactions and streamline follow-up processes for improved customer satisfaction.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service processes.
- Utilized American Sign Language (ASL) to assist hearing impaired customers when no interpreter was available, ensuring inclusive and effective service delivery.
Education
High School Diploma -
Pflugerville High School
Pflugerville05-2017
Skills
- English/Spanish (Fluent)
- American Sign Language (Fluent)
- High-Volume Client Communication (200 calls/day)
- Technical Product Advising
- Sales & Quota Management
- Microsoft Excel
- Microsoft Word
- Conflict Resolution
- Adaptability to New Software Systems
Accomplishments
- Consistently met high-volume daily performance expectations in a metrics- driven environment.
- Awarded local recognition for culinary excellence (2024) and product consistency.
- Contributed to operational team recognized for top reliability in regional solar, installations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Full Professional
American Sign Language
Native or Bilingual
Timeline
Chef
Hall of Fame
10.2025 - Current
Landscaper
Emerald Lawns
08.2023 - 07.2025
Solar Panel Technician
IES Solar
01.2020 - 10.2023
Sales Call Representative
Top Dawg Electronics
04.2017 - 05.2021
High School Diploma -
Pflugerville High School