Davion McKinnon
Houston
Summary
Organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and drive to maximize customer engagement and performance.
Overview
6
6
years of professional experience
Work History
Service Manager
Firestone Complete Auto Care, BRO
Houston
08.2024 - Current
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Resolved customer complaints quickly and effectively.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Developed and maintained relationships with customers, vendors, and suppliers.
Military
United States Army National Guard
Hebron
05.2019 - 05.2025
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices
- Responded quickly to incidents and assessed active situations for security concerns
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted to Sergeant after 3 1/2 years of service.
Sales and Service Specialist
Firestone Complete Auto Care, BRO
Louisville
10.2022 - 08.2024
- Completed full vehicle inspections to check for leaks, damage or other issues of concern
- Handled cash register transactions accurately while ensuring compliance with all applicable laws and regulations.
- Provided customer service and sales support in a retail environment.
- Evaluated customer desires and budgetary constraints to pick best products or services.
Automotive Technician
Firestone Complete Auto Care, BRO
Louisville
03.2020 - 10.2022
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Completed standard inspections to assess wear and damage to vehicles.
Education
Associate of Applied Business - Business Administration
Northern Kentucky University
Newport, KY05-2021
High School -
Central High School
Louisville, KY06.2019
Skills
- Punctuality
- Documentation and reporting
- Work Planning and Prioritization
- Sales goals attainment
Timeline
Service Manager
Firestone Complete Auto Care, BRO
08.2024 - Current
Sales and Service Specialist
Firestone Complete Auto Care, BRO
10.2022 - 08.2024
Automotive Technician
Firestone Complete Auto Care, BRO
03.2020 - 10.2022
Military
United States Army National Guard
05.2019 - 05.2025
Associate of Applied Business - Business Administration
Northern Kentucky University
High School -
Central High School