Daviona Lewis
Cleveland,Ohio
Summary
Reliable and hardworking employee with experience in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience, and optimizing workflow in fast-paced environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Certified Pharmacy Technician
Drug Mart
Cleveland, OH
09.2023 - Current
- Coordinated with prescribers and insurers to resolve prescription discrepancies efficiently.
- Managed inventory, ensuring proper stock rotation, removal of expired or damaged products, and accuracy in drug counts.
- Managed inventory levels, ensuring timely restocking of medications.
- Set up and modified patient profiles to include current medications, patient allergies, and insurance details.
- Operated pharmacy software to record transactions and manage patient profiles.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Typing prescription orders for claim processing and billing.
- Prepared packaging and labels for preparation of prescription drugs.
- Processed orders and managed returns accurately through company systems.
- Collaborated with team members to address high-volume customer requests.
- Addressed customer inquiries and guided them through services to enhance overall customer experience. with inquiries and resolved issues efficiently.
Education
Penn Foster High School
Scranton, PASkills
- Prescription handling
- Pharmacy software operation
- Basic math & pharmacy calculations
- HIPAA compliance
- Data management
- Point-of-sale system
- Attention to detail
- Multitasking and organization
- Issue resolution
- Customer service
- Team collaboration
- Effective communication
- Communication skills
Certification
- CPhT - PTCB Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Drug Mart
09.2023 - Current
Penn Foster High School