Results-oriented young professional with a proven track record of versatility, multitasking, time management, and teamwork. Articulate communication skills, both verbal and written.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manual AP Account Specialist
Commerce Bank
Kansas City, MO
08.2023 - 06.2025
Made daily payments for customers using Commerce Bank credit cards.
I followed up via phone and email on payments with any issues to ensure expedient processing for the client.
Worked with clients and potential vendors to bring in new business to be paid with Commerce Bank credit cards.
Personal Banker II Utility/Personal Banker II
Commerce Bank
Columbia, MO
08.2018 - 07.2023
Became proficient in all aspects of consumer and business financial services.
Focus on building long term relationships with customers across Central MO from.
· Acquired NMLS certification and assisted customers with Home Equity needs.
· Mentored and developed other bankers through informative huddles and spot coaching
2019 Commerce Bank Challenge Accepted Award Recipient.
Personal Banker I
Commerce Bank
Columbia, MO
12.2017 - 08.2018
Evaluated customer’s needs while assisting with both transactions and desk side support.
Collaborated with customers to find solutions to their problems.
Tasked with opening and closing various branches in a manager’s role as needed.
Helped lead and train new employees at Fifth Street location.
Credit Analyst
Consolidated Electrical Distributors, CED
Columbia, MO
05.2017 - 12.2017
Provided Customer Service telephonically concerning customer payment issues.
Recorded and analyzed incoming customer payments.
Built and maintained client relationships.
Deposited and balanced incoming funds.
Financial Representative Intern
Northwestern Mutual
Columbia, MO
05.2016 - 05.2017
Demonstrated knowledge of insurance products to potential clients daily.
Attained Life and Health certification necessary to sell Life Insurance, Disability and Long-Term Care.
Mentored new interns and facilitated training meetings for them.
Performed over 100 outbound phone calls weekly.
Education
Bachelor of Science - Business Administration, Finance, Banking and Real Estate
University of Missouri
05.2017
Certification
NMLS Certified #1803856
Notary Public, Boone County, MO Commission #18579553
Microsoft Word 2010 Expert Certified
Microsoft Excel 2007 Certified
Timeline
Manual AP Account Specialist
Commerce Bank
08.2023 - 06.2025
Personal Banker II Utility/Personal Banker II
Commerce Bank
08.2018 - 07.2023
Personal Banker I
Commerce Bank
12.2017 - 08.2018
Credit Analyst
Consolidated Electrical Distributors, CED
05.2017 - 12.2017
Financial Representative Intern
Northwestern Mutual
05.2016 - 05.2017
Bachelor of Science - Business Administration, Finance, Banking and Real Estate