Davis Jenkins
Sacramento,California
Summary
Accomplished manager offering over 5 years of experience developing and maximizing sales. Diligent in building and retaining client accounts by providing support and attentive service. Talents for team building, leading and motivating, as well as excellent customer relations. Hardworking and driven professional equipped to revitalize sales operations and align team morale with procedures to maximize profits and client acquisition and retention.
Overview
10
10
years of professional experience
Work History
General Manager
Crunch Fitness Sacramento
Sacramento, CA
06.2021 - Current
- Managed a diverse team of over 40 employees, fostering a positive work environment and high employee satisfaction.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Generated quality referrals or sales leads.
- Worked actively with management to create daily and weekly sales plans based on sales trends.
- Conducted exploratory analysis on sales data to monitor sales operations.
- Hit sales goals month over month
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Sales Manager
Crunch Fitness Sacramento
Sacramento, CA
04.2019 - 06.2021
- Responsible for driving membership sales, personal training sales, and retail Sales
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Event Level Guest Services Representative/ Usher
Sacramento Kings/Golden 1 Center
Sacramento, CA
10.2018 - 02.2020
- Assist with Guest’s needs, settling issues with tickets, Providing a overall great experience for all guests in attendance
- Develop and foster relationships with season ticket holders to ensure satisfaction
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Supported event organizers in maintaining a smooth flow of activities and minimizing disruptions.
- Provided exceptional customer service by promptly addressing inquiries and concerns from event attendees.
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
Front Desk/Customer Service Specialist
24 Hour Fitness Super-Sport
Livermore, CA
05.2014 - 08.2014
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Recommend classes and trainers based on that customers specific needs/goals
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Front Desk/Customer Service Specialist
Crunch Fitness
Danville, CA
05.2015 - 08.2015
- Recommend classes and trainers based on that customers specific needs/goals
- Fix account issues such as financial or adding members to an account.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Administered first aid assistance when required, ensuring the safety and well-being of gym members.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
Education
B.S. - Physical Activity and Fitness Studies
Linfield College
05.2018
Skills
- Effective Leadership
- Recruitment
- Proficient in Word, Excel, Powerpoint
- Customer Retention
- Vendor and Customer Relationships
- Strategic Planning
- Account Management
- Business Development
- Schedule Management
- Contract Negotiations
- Budget Coordination
- Data Review
Accomplishments
Successfully Grand Opened a brand new location that has been the most profitable franchise location in the West Coast each month since it has opened.
Activities And Accomplishments
- ICF Coaching certified: 3/18
- Volunteer- Special Olympics Bowling Coach: Fall 2014, 2015, 2016, 2017
- Physical Education Teacher Assistant: Fall 2015, 2016
- CPR and First Aid certified
- High School Student Body President: 2012-2013
- NCAA Track and Field - Linfield College: 3 years
Timeline
General Manager
Crunch Fitness Sacramento
06.2021 - Current
Sales Manager
Crunch Fitness Sacramento
04.2019 - 06.2021
Event Level Guest Services Representative/ Usher
Sacramento Kings/Golden 1 Center
10.2018 - 02.2020
Front Desk/Customer Service Specialist
Crunch Fitness
05.2015 - 08.2015
Front Desk/Customer Service Specialist
24 Hour Fitness Super-Sport
05.2014 - 08.2014
B.S. - Physical Activity and Fitness Studies
Linfield College