Davis MacKenzie
Powell,OH
Summary
Recent Ohio University graduate with a Bachelor of Science in Recreation Management and a Minor in Coaching Education, bringing over seven years of progressive experience in hospitality, customer service, and relationship management. Proven ability to build rapport, anticipate customer needs, and deliver exceptional service in fast-paced, high-expectation environments. Continuously employed while earning my undergraduate degree.
Overview
9
9
years of professional experience
Work History
Solutions Representative
Nationwide Insurance
01.2025 - 07.2026
- Educated clients on policies, billing, claims processes, and available products while delivering exceptional customer service.
- Built and maintained strong customer relationships through active listening, professionalism, and effective communication.
- Resolved customer concerns efficiently while maintaining high levels of customer satisfaction.
- Managed customer accounts across multiple software platforms while ensuring accuracy and confidentiality.
- Collaborated with underwriting, claims, and other internal departments to resolve complex customer issues.
- Maintained compliance with company policies, industry regulations, and quality standards.
- Consistently performed in a fast-paced, results-driven environment while meeting service expectations.
Meal Service Attendant
Chi Omega Sorority House
01.2021 - 12.2024
- Assisted the House Chef with meal preparation, food service, and kitchen operations.
- Maintained cleanliness, organization, and food service standards.
- Contributed to a positive dining experience through efficient service and attention to detail.
Hospitality Coordinator/Internship
Wedgewood Country Club
05.2024 - 08.2024
- Create a welcoming environment by developing strong relationships with club members and anticipating service needs.
- Deliver exceptional dining experiences through attention to detail, hospitality excellence, and proactive service.
- Support club events through setup, guest service, event coordination, and post-event breakdown.
- Assist with weddings, banquets, and special events, ensuring seamless guest experiences and operational efficiency.
Service Staff
Wedgewood Country Club
09.2019 - 05.2024
- Delivered exceptional dining service to club members and guests.
- Collaborated with kitchen and bar staff to ensure efficient operations and superior customer experiences.
- Supported special events and banquets through setup, service execution, and event breakdown.
- Maintained high standards of professionalism in a member-focused environment.
Part-Time Student Teacher
Columbus Global Academy
03.2022 - 06.2022
- Assisted teachers in delivering instruction to secondary students from diverse cultural, linguistic, and educational backgrounds.
- Supported immigrant and refugee students in developing academic, social, and language skills needed for successful integration into the U.S. educational system.
- Fostered an inclusive, culturally responsive classroom environment that promoted student engagement and achievement.
Aquatic Center Staff
Wedgewood Country Club
05.2019 - 09.2019
- Managed front desk operations and member check-in procedures.
- Maintained pool facilities and guest amenities.
- Assisted with outdoor food service operations and guest support activities.
Host / Food Runner
House No. 5
08.2017 - 05.2019
- Greeted guests and managed reservations in a fast-paced restaurant environment.
- Organized seating arrangements to maximize guest satisfaction and operational flow.
- Assisted serving staff by delivering food promptly and accurately.
- Maintained dining room cleanliness and prepared tables for incoming guests.
Education
Bachelor of Science - Recreation Management, Coaching Education Minor
Ohio University
Athens, OH12-2024
Skills
- Data entry
- Product knowledge
- Customer relationship management
- Creative solutions
- Reliability
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Interpersonal skills
Timeline
Solutions Representative
Nationwide Insurance
01.2025 - 07.2026
Hospitality Coordinator/Internship
Wedgewood Country Club
05.2024 - 08.2024
Part-Time Student Teacher
Columbus Global Academy
03.2022 - 06.2022
Meal Service Attendant
Chi Omega Sorority House
01.2021 - 12.2024
Service Staff
Wedgewood Country Club
09.2019 - 05.2024
Aquatic Center Staff
Wedgewood Country Club
05.2019 - 09.2019
Host / Food Runner
House No. 5
08.2017 - 05.2019
Bachelor of Science - Recreation Management, Coaching Education Minor
Ohio University