Summary
Overview
Work History
Skills
Additional Information
Work Preference
Accomplishments
Timeline
Volunteer

Davis McClarren

Cranston,RI

Summary

Highly accomplished professional with extensive experience in directing day-to-day operations and providing directional leadership for aligning overall vision with business objectives.

Successful business coach and consultant with a demonstrated track record identifying opportunities for business owners and building strategies for growth. Exceptional program, team, and project manager. Skilled at mentoring staff, integrating ideas, and customizing approaches to support specific means and goals.

Overview

15
15
years of professional experience

Work History

Business Consultant, Educator, and Coach

Independant Contractor (remote)
Providence, RI
12.2022 - Current
  • Work with business owners to design comprehensive and individualized plans.
  • Drive strategic growth and support achievement of revenue goals.
  • Foster positive, proactive, professional relationships to achieve short- and long-term business goals.
  • Attend seminars, business expos, and other events to develop and support small businesses.
  • Troubleshoot, brainstorm, and collaborate with stakeholders on ways to make coaching more impactful for clients.
  • Develop complete business plans and operational strategies for new and existing businesses.
  • Introduce new methods, and practices, to reduce turnaround time.
  • Develop new proposals and procedures to draw in more clients and streamline work operations.
  • Establish and maintain relationships with key stakeholders for growth opportunities and successful partnerships.
  • Develop coaching and training plans to increase knowledge and productivity within the business.

General Manager

Gap Inc. Old Navy
North Attleboro, MA
08.2015 - 08.2022
  • Drove business growth by building, leading, and managing cross-functional teams.
  • Acquired strong customer satisfaction scores by delivering outstanding service.
  • Established and promoted a culture of employee engagement for 75 employees and 4 Assistant Managers.
  • Ensured process and performance improvement by leading a top-performing team through challenges.
  • Increased store revenue through reporting and data analysis, while managing profit/loss activities. Increased sales by 5% and decreased losses to the company by 2%
  • Optimized team hiring, training, and performance, by training and coaching Assistant Managers through processes.
  • Provided coaching to employees and managers to boost productivity.
  • Employed prompt decision-making and research to resolve issues.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.

District Manager

Crabtree & Evelyn (remote)
Boston, New England
08.2015 - 03.2018
  • Supervised 14 General Managers to enforce high-quality standards of operation in each location.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Solutions Manager

Tharpe Robbins Company (hybrid)
Attleboro, MA
02.2014 - 03.2015
  • Managed multiple accounts for employee engagement programs for company clients.
  • Led client software programs from design through implementation.
  • Developed and implemented effective solutions to improve performance.
  • Nurtured and maintained productive relations with clients.
  • Managed the company’s largest client base of 10M in revenue.
  • Ensured achievement of potential company objectives by liaising with key stakeholders.
  • Translated client objectives into actionable results to achieve the client's goals.

General Manager

Bed Bath Beyond CTS
White Plains, New York / Connecticut
04.2008 - 02.2015
  • Led multiple operations and supported retail stores with $20M in revenue.
  • Directed and managed a staff of over 100 employees 15 supervisors, and 5 Assistant Managers to achieve top performance levels.
  • Strengthened team by identifying and promoting multiple employees to next-level positions.
  • Increased productivity through training and education of staff, and overseeing profit and loss programs.
  • Improved sales performance by 12% in 2013 and up to 6% in 2014 by creating a “treasure hunt” shopping experience for customers.
  • Maintained above-average audit scores in customer service and human resource operations.

Skills

  • Strategic Planning & Execution
  • Coaching / Change Management
  • Problem solving & Resolution
  • Training & Development
  • Process Improvement
  • Operations Management
  • Project Management & Coordination
  • Cross-departmental Collaboration

TRAINING SKILLS

Coaching & Training Plans Conflict Management
Sexual Harassment
Customer Service

Train the trainer
Management Training

Additional Information

  • CAPM Certification (Continued)
  • Fundamentals of Waterfall Project Management, PMI
  • AMA Leadership and Team-building, AMA

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work from home optionTeam Building / Company RetreatsWork-life balanceCompany CultureFlexible work hours

Accomplishments

  • Increased sales revenue in every company worked for.
  • Awarded for best District Sales Lindt & Sprungli, Swarovski, Mikasa, TJ Maxx
  • Awarded for reducing loss to the company. Lindt & Sprungli and TJ Maxx
  • Awarded for an increase in employee retention 3 times at TJ Maxx

Timeline

Business Consultant, Educator, and Coach

Independant Contractor (remote)
12.2022 - Current

General Manager

Gap Inc. Old Navy
08.2015 - 08.2022

District Manager

Crabtree & Evelyn (remote)
08.2015 - 03.2018

Solutions Manager

Tharpe Robbins Company (hybrid)
02.2014 - 03.2015

General Manager

Bed Bath Beyond CTS
04.2008 - 02.2015

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Davis McClarren