Davis Mora
Pérez Zeledón,Costa Rica
Summary
Diligent Product and Program Specialist offering 3 years of success in product roadmap development and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
13
13
years of professional experience
Work History
Product and Program Spec, Global Transfers (L5)
AMAZON
10.2022 - Current
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
- Organized and managed program development from conception through successful execution.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
Senior Process Expert, Global Transfers (L4)
Amazon
06.2020 - 10.2022
- Evaluate and create Compensation Packages for employees transferring internally
- Work along Compensation Consultants, HRBPs and Directors for due processing of comp exceptions
- Be a primary point of contact and advisor support for fellow Sr
- Associates
- Actively participate in the improvement of Policy through persistent recommendations
- Represent and participate of local developments along a variety of teams and stakeholders
- Build and maintain advanced JavaScript mechanisms for the improvement of internal processes
- Build and maintain advanced Excel mechanisms for the improvement of internal processes.
Quality Assurance Specialist (L4)
Amazon
10.2016 - 06.2019
- Perform audits on Buyer Transactions, Product Quality and Product Safety Investigations
- Execute regular deep dives on complex data as well as ensuing reporting
- Develop and maintain advanced SharePoint solutions with a global impact
- Build and maintain advanced Power BI reporting mechanisms for different stakeholders
- Participate of global developments along a variety of teams and stakeholders
- Lead Global Calibration sessions, manage subsequent reporting and keep track of tasks progress
- Design and deliver training and refreshers for investigators and peers within the Quality Organization
- Work on the creation and improvement of policies and guidelines for several teams
- Build and maintain advanced Excel mechanisms for the improvement of internal processes.
Buyer Risk Investigator (L3)
Amazon
06.2015 - 10.2016
- Perform investigations of Buyer transactions within the Amazon Transactions Risk Management System
- Coach fellow investigators on different areas of improvement
- Act as a tutor through performance action plans
- Design and deliver refreshers and up-skill training for peers
- Special deep dives on data as required.
Audible Technical Specialist (L3)
Amazon
10.2014 - 06.2015
- Deliver top-notch tech support for Audible listeners evidenced by steady top performance and awards
- Participate on organizational improvement efforts as a technical SME
- Special deep dives on data as required.
Kindle Technical Specialist (L3)
Amazon
11.2011 - 11.2013
- Deliver top-notch tech support for Kindle readers as evidenced by steady top performance and awards
- Participate on organizational improvement efforts as a technical SME
- Special deep dives on data as required.
Help-desk Support Technician
Fujitsu Consulting
10.2011 - 11.2011
- Deliver technical support for global Fujitsu employees.
Bell TV Sales and Technical Support
IBM
09.2010 - 10.2011
- Deliver technical support for customers of Canadian TV provider Bell Satellite
- Perform sales of cable TV packages.
Education
Lean - Six Sigma - Yellow Belt Training -
Amazon ACES
San José, San José03.2018
Systems Engineering, Computing, Programming, Math, Logic and Algorithms, Basic Administration and Economy, Statistics -
San Isidro Labrador International University
Pérez Zeledón, San José09.2010
Skills
- Excellent verbal and non-verbal communication skills gained after exposure to diverse and global work atmospheres Confident, articulate, and professional speaking/writing abilities
- Requirements Gathering
- Risk Assessment
- Design thinking
- CSS, HTML
- Data Analysis
- Project Team Coordination
- Project Planning
Job Related Skills
Good command of quality control processes gained as a Quality Specialist in my last role., Skills gained after many different refreshers and trainings delivered to managers, investigators and peers.
Organizational And Managerial Skills
Excellent track record of timely and effective delivery of assignments., Skillful in creating clear and precise reporting mechanisms., Able to quickly and effectively adjust to change., Capable to find common ground with stakeholders to determine project roles and expectations.
Digital Skills
Ability to build and maintain functional websites., SharePoint, InfoPath and SharePoint Designer., Formulas, visualizations, web-integration and automation., Formulas, macros, charts, arrays and queries., Complete Office Package as well as Office 365., Skillful in creating high quality images and video.
Personal Information
Title: Quality Specialist Transfers (Job ID: 1074228)
Hobbies and Interests
- Photography: Small portfolio can be found at https://500px.com/aromsivad.
- The Great Outdoors: nature and travel.
Languages
English
Full Professional
Timeline
Product and Program Spec, Global Transfers (L5)
AMAZON
10.2022 - Current
Senior Process Expert, Global Transfers (L4)
Amazon
06.2020 - 10.2022
Quality Assurance Specialist (L4)
Amazon
10.2016 - 06.2019
Buyer Risk Investigator (L3)
Amazon
06.2015 - 10.2016
Audible Technical Specialist (L3)
Amazon
10.2014 - 06.2015
Kindle Technical Specialist (L3)
Amazon
11.2011 - 11.2013
Help-desk Support Technician
Fujitsu Consulting
10.2011 - 11.2011
Bell TV Sales and Technical Support
IBM
09.2010 - 10.2011
Lean - Six Sigma - Yellow Belt Training -
Amazon ACES
Systems Engineering, Computing, Programming, Math, Logic and Algorithms, Basic Administration and Economy, Statistics -
San Isidro Labrador International University
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