Tina R. Hill
Management
Monroe,LA
Summary
Dedicated, detail-oriented individual with thirty years of experience who desires the position of Business Customer Service Manager. My exceptional ability to expedite customer-centric quality service will be utilized to generate repeat purchases and increase referrals.
Overview
30
30
years of professional experience
Work History
Administrative Program Manager 2
State of Louisiana DOTD
09.2007 - 02.2020
- Accounting, Financial Auditing, Budget work, Contract/Grants work, Human Resources/Personnel, and Information Technology. Purchasing/Procurement, Quality assurance, Records management, Risk management, and Safety
- Performed responsible duties related to the proper operation, coordination, and management of the following administrative functions: Telecommunications, Facility Maintenance, Risk Management, Inventory Control, Purchasing, Records Management, Rentals and Leases, Safety, Security, Budget, Contracts/Grants, Fiscal Management (payroll, payables, receivables, etc.), Information Technology, and Personnel.
- Managed administrative program areas and support functions for an organizational department or central authority. Managed the operations of a departmental program, including fiscal responsibility for purchasing and budgetary reporting.
- Established, implemented, and revised (as necessary) the program's standards and guidelines.
- Coordinated program information by maintaining databases, generating reports, and ensuring information integrity; may require presentation of information in workshops, meetings, etc.
- Performed certification and eligibility duties as it related to the program. Ensured program compliance with Federal and State regulations. Administers contracts (such as property leases and service agreements) as they pertain to the program. Supervised program support staff. May require a special license and/or continuing education in the program field. Served as a member on several committees relevant to the program's mission.
- Analyzes data, extracts information, prepares applications for automated systems, and manipulates information in preparing complex financial reports and schedules. Ensures that accurate internal ledgers and records are maintained and are reconciled periodically with reports generated by ISIS, agency Accounting Services Division, or equivalent. Responsible for oversight of posting and journalizing ledgers and preparing financial accounts reports. Communicate with public and private accountants; state, federal, and independent auditors; banks; brokerage firms; and program or management personnel to provide information and technical assistance needed to resolve problems.
- Confers with administrators regarding problem areas, making recommendations for increasing efficiency and changing procedures.
Administrative Program Manager 1
State of Louisiana DOTD
07.1995 - 09.2007
- Performed responsible duties related to the proper operation, coordination, and management of the following administrative functions: Printing, Telecommunications, Facility Maintenance, Risk Management, Inventory Control, Purchasing, Records Management, Rentals and Leases, Safety, Security, Budget, Fiscal Management (payroll, payables, receivables, etc.), Information Technology, and Personnel.
- Administered contracts (such as property leases and service agreements).
- Supervised a small support staff. May require a special license and/or continuing education in the program field.
- Served as a member of a board or committee relevant to the program's mission.
Corporal
United States Army & Army Reserve
06.1990 - 06.1998
- Managed soldiers E-4 and below, by assigning work to soldiers to ensure supplies were tracked, stored, and maintained according to Army regulations.
- Managed payroll by the preparation and documentation of leave and various payment transactions.
- Maintained and analyzed soldiers’ readiness training records to ensure each soldier maintained deployable status and scheduled training when needed.
- Assigned work to mail subordinates and maintained a personal folder for each subordinate (counseling/education/training). Counseled and wrote performance reports on subordinates.
- Maintained mail room processing of incoming and outgoing mail. Developed and maintained new processes and procedures that created a more efficient workflow for processing mail.
- Managed supply personnel E4 and below. Assigned work to ensure supply points maintained a readiness status.
- Developed and implemented supply points for summer cadet training programs. Analyzed contracts and purchase orders to ensure each company’s cadet program received the correct shipment of supplies. Responsible for supply bookkeeping.
- Tracked and maintained ammunition supply points on and off posts.
- Attended advanced training for Ammunition specialists and Basic Combat training.
Education
Basic Combat Training - undefined
US Army
Fort Jackson, South CarolinaMunitions & Missiles Training - undefined
Huntsville, ALBachelor of Science - Management
Grambling State University
Grambling, LA12.2023
Skills
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities (and experience)
- Empathic listener and persuasive speaker
- Writing creative or factual
- Speaking in public, to groups, or via electronic media
- Excellent presentation and negotiation skills
- Clear communication skills
- Leadership experience
- Decision-making
- Strategic planning
- Resourcefulness
- Document management
- Key relationship management
- Project coordination
- Forward-thinking mindset
- Team building expertise
- Contract negotiation
- Revenue generation
- Meeting facilitation
- System improvements
- Financial administration
- Marketing proficiency
- Strong initiative
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Strategic thinking
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Project scheduling
- Task prioritization
- Work Planning and Prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Scope management
- Conflict resolution
- Goal setting
- Risk assessment
- Professionalism
- Staff management
- Interpersonal communication
- Complex Problem-solving
- Documentation and reporting
- Agile methodology
- Time management abilities
- Continuous improvement
- Written communication
- Quality assurance
- Project management
- Technical understanding
- Performance monitoring
- Data analysis
- Compliance monitoring
- Agile methodologies
- Risk management
- Project planning
- Professional demeanor
- Problem-solving aptitude
- Budget control
- Process improvement
- Performance metrics
- Workflow Analysis
- Project management software
- Project lifecycle management
- Cost analysis
- Cost control
- Idea development and brainstorming
- Stakeholder relations
- Systems analysis
- Status updates
- Vendor selection
- Business process mapping
- Financial analysis
- Technical presentations
- Change management
- Microsoft Project
- Analytical skills
- Vendor management
- Regulatory compliance
- Excellent written and verbal communication skills
- Stakeholder management
- Resource allocation
- ERP software
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Administrative Program Manager 2
State of Louisiana DOTD
09.2007 - 02.2020
Administrative Program Manager 1
State of Louisiana DOTD
07.1995 - 09.2007
Corporal
United States Army & Army Reserve
06.1990 - 06.1998
Basic Combat Training - undefined
US Army
Munitions & Missiles Training - undefined
Bachelor of Science - Management
Grambling State University
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