Lola Ballard
Monroe,LA
Summary
Dynamic sales associate with a proven track record at Ross Stores, excelling in customer service and relationship building. Recognized for maximizing customer satisfaction through personalized service and effective product recommendations. Skilled in cash handling and problem-solving, consistently achieving sales targets while fostering teamwork and collaboration in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Sales Associate
Ross Stores
05.2019 - 04.2025
- Maximized customer satisfaction through personalized service and product recommendations.
- Developed strong product knowledge to effectively address customer inquiries and concerns.
- Trained new sales associates on company policies, procedures, and best practices.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
Customer Service Cashier
McDonald's
04.2009 - 2019
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Maintained clean and organized checkout area for efficient workflow.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash management and balanced cash drawer at shift end.
- Provided support during peak hours to minimize wait times for customers.
- Learned store policies and procedures to assist in troubleshooting issues effectively.
- Engaged in continuous training on product knowledge and customer service techniques.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma - Business Administration
Carroll High School
Monroe,La06.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Relationship building
- Cash handling
- Outgoing personality
- Money handling
- Verbal/written communication
Timeline
Sales Associate
Ross Stores
05.2019 - 04.2025
Customer Service Cashier
McDonald's
04.2009 - 2019
High School Diploma - Business Administration
Carroll High School