Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Davon Barnum

Brooklyn

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. A personable personality that helps avoid call escalations.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to the necessary amount of pounds.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Warehouse Person

Long Island Railroad
11.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials with industrial truck and ride alongs.
  • Helped train new employees in safe practices and warehouse procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Customer Service Ambassador

Long Island Railroad
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Streamlined communication channels for increased efficiency and faster response times to customer inquiries.
  • Contributed to team success by consistently exceeding performance metrics and maintaining high-quality service standards.
  • Assisted customers with product information, helping them make informed decisions and ensuring their needs were met.
  • Built strong rapport with customers through attentive listening and personalized recommendations tailored to their preferences.

BSC-1288156

LIRR EMP#-60685

Ground Operations Crewmember

JetBlue
02.2023 - 05.2023
  • Improved ground operations efficiency by streamlining processes and implementing best practices.
  • Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
  • Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
  • Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.

Assistant Store Manager

Extra Space Storage
11.2022 - 02.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Geek Squad Cadet

Best Buy
07.2021 - 09.2022
  • Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
  • Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.
  • Evaluated the performance of systems and networks through comprehensive testing methodologies, identifying areas for improvement or optimization.
  • Liaised with customers, communicating and resolving problems and concerns.

Education

High School Diploma -

Acadamy of Innovative Technology
Brooklyn, NY
06.2018

Skills

  • Purchasing and procurement
  • Research and due diligence
  • Personnel training and development
  • Sales expertise
  • Customer Focus
  • Warehouse safety
  • Heavy lifting
  • Shipping and receiving
  • Warehouse logistics
  • Order fulfillment
  • Warehouse picking
  • Inventory staging
  • Shipping operations

Certification

Licensed IC³ Digital Literacy

Timeline

Assistant Warehouse Person

Long Island Railroad
11.2024 - Current

Customer Service Ambassador

Long Island Railroad
08.2023 - Current

Ground Operations Crewmember

JetBlue
02.2023 - 05.2023

Assistant Store Manager

Extra Space Storage
11.2022 - 02.2023

Geek Squad Cadet

Best Buy
07.2021 - 09.2022

High School Diploma -

Acadamy of Innovative Technology
Davon Barnum