Davon Deberry
Orange
Summary
Experienced customer service representative with a proven track record of delivering exceptional support in fast-paced environments. Possessing strong communication and problem-solving skills, I excel in addressing customer inquiries, resolving issues, and fostering positive relationships. Dedicated to providing top-notch service and ensuring customer satisfaction at every interaction. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Delta-T Group
02.2024 - Current
- Provides direct care to those with intellectual and developmental disabilities.
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
- Fosters positive relationships between caretakers and individuals served.
- Ensures client safety and maintaining a safe environment.
- Reminds and assists clients with self-administration of medications (with proper training).
- Encourages self-help activities.
- Reports changes in client’s condition or family situation to administrators and supervisors.
- Documents services provided.
Delivery Station Associate (Seasonal)
Amazon
07.2025 - 01.2026
- Receiving & Sorting: Unload trucks, scan packages, and sort them onto conveyor belts or into specific areas.
- Staging: Transport and stage sorted packages for drivers, potentially working with large items like furniture.
- Technology Use: Utilize handheld devices and scanners to follow prompts and manage orders.
- Building/Wrapping: Construct, wrap, sort, and move pallets and packages.
- Inventory Prep: Prepare incoming inventory for the next steps in the delivery process
Meditation Instructor and Certified Fitness Instructor
Self Employed
01.2016 - Current
- Assists clients in developing fitness/nutrition programs and losing weight.
- Monitors clients progress and adapts programs as needed.
- Leads yoga classes for all for all skill levels, from beginning to advanced.
- Provides guided meditation at the beginning and end of each class to help students center themselves and get the most out of each session.
- Sells fitness, and herbal packages to clients.
- Teaches yoga to children aged 3 and older, including those with autism, and other developmental disabilities.
Flex Shift Delivery Station Warehouse Associate
Amazon Warehouse
04.2023 - 12.2024
- Picked, and Stowed packages to be shipped out to customers.
- Worked on the dock to sort, and palletize packages for delivery.
Customer Retention Specialist
DISH Network
01.2018 - 03.2023
- Handled high-volume inbound and outbound calls to resolve customer concerns, prevent cancellations, and retain accounts.
- Educated customers on DISH services, billing, and equipment to reduce future issues and increase customer satisfaction.
- Processed account changes, service requests, and billing adjustments in real time using proprietary software systems.
Education
Associate's degree - Information Technology
DeVry University
Woodbridge, NJ09-2025
Diploma - IT Essentials
DeVry University
Woodbridge, NJ01.2025
Skills
- Office Equipment: Fax Machines, Photocopiers, ect
- Computer skills
- Customer service
- Personal Training
- Developmental Disabilities Experience
- Warehouse Associate
- Time management
- First aid and safety
- Behavior redirection
- Client support
Certification
- First Aid Certification
- Certified Fitness Instructor
- CPR Certification
Languages
English
Full Professional
Timeline
Delivery Station Associate (Seasonal)
Amazon
07.2025 - 01.2026
Direct Support Professional (DSP)
Delta-T Group
02.2024 - Current
Flex Shift Delivery Station Warehouse Associate
Amazon Warehouse
04.2023 - 12.2024
Customer Retention Specialist
DISH Network
01.2018 - 03.2023
Meditation Instructor and Certified Fitness Instructor
Self Employed
01.2016 - Current
Associate's degree - Information Technology
DeVry University
Diploma - IT Essentials
DeVry University