Tazia Allsberry
Laurel,MD
Summary
To attain a position that utilizes my talents in customer service, caregiver, peer advocate and customer service for the creation and distribution of innovative ideas and service.
Customer service professional with years of experience in both call-center and retail store settings.
Experienced Caregiver bringing 7 years of dedicated patient care in both facility and home environment looking to leverage my passion and commitment to adult and geriatric.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Knowledgeable Case Manager experienced in coordinating care for individuals experiencing homelessness.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maryland Ezpass
08.2018 - 12.2021
- Deescalating questions and or concerns from clients
- Collecting payments/processing refunds
- Assisting other representatives with telephone calls
- Processing incoming and outgoing mail
- Analyzing private business accounts
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
Caregiver
Synergy Home Care
09.2016 - 02.2023
- Assisting residents with daily ADL’s (adult daily living)
- Tracking daily living conditions
- Assisting clients with housekeeping/meal preparation/daily grooming
- Build rapport with clients, family members and co-workers
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Recorded status and duties completed in logbooks for management.
- Identified needs and coordinated plans for travel and out-of-town functions.
Case Manager
Health Care For The Homeles
04.2023 - Current
- Enhanced client satisfaction by providing empathetic and effective support.
- Built trust with clients through active listening and understanding their unique needs
- Assisted clients in navigating complex systems, expediting access to essential resources.
- Conducted regular follow-ups with clients, ensuring progress toward goals and addressing any emerging issues.
- Educated clients about available community resources, empowering them to make informed decisions.
- Developed strong rapport with clients, enhancing overall service quality and client retention rates.
- Maintained accurate documentation of client interactions, allowing for seamless coordination with other team members.
- Promoted self-advocacy among clients by teaching skills necessary for independent problemsolving.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Behavior Technician
Sandstone Care
08.2024 - Current
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Learned specialized behavior approaches to implement behavioral strategies.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Education
Criminal Justice/Psychology
The Community College of Baltimore County
EssexHigh School Diploma - undefined
Lawrence G. Paquin High School
Skills
- Skills/Training
- Proficient in the application of customer services skills such as ethics, crtical thinking, analytical skills, documentation, record keeping, problem solving, and providing customer support
- Microsoft Word, Microsoft Excel, PowerPoint
- CPR and First Aid
- Companionship and Emotional Support
- Patient Care
- Patient and Caregiver Education
- Respectful and Compassionate
Additional Information
- Professional references available upon request
Timeline
Behavior Technician
Sandstone Care
08.2024 - Current
Case Manager
Health Care For The Homeles
04.2023 - Current
Customer Service Representative
Maryland Ezpass
08.2018 - 12.2021
Caregiver
Synergy Home Care
09.2016 - 02.2023
Criminal Justice/Psychology
The Community College of Baltimore County
High School Diploma - undefined
Lawrence G. Paquin High School