Davon McKeever
Newcastle,DE
Summary
Dynamic and reliable FOH Staff Member at Texas Roadhouse, recognized for exceptional customer service and effective training of new team members. Proficient in payment processing and point-of-sale systems, I foster teamwork and maintain high standards of cleanliness, ensuring memorable dining experiences for guests.
Overview
4
4
years of professional experience
Work History
FOH Staff Member
Texas Roadhouse
04.2023 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests
- Maintained cleanliness and organization of front-of-house areas, upholding health standards
- Assisted in training new staff on restaurant procedures and customer service protocols
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders
- Processed guest payments efficiently, utilizing point-of-sale systems accurately
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
- Trained new FOH staff members on company policies and procedures, fostering a team-oriented work environment.
- Supported other FOH staff members during busy times by offering assistance where needed, fostering a collaborative environment for all employees to thrive in.
Cashier
Chic-Fil-A
02.2022 - 04.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in training new team members on operational procedures and service standards.
Education
No Degree - Cyber Security
Pennsylvania State University
University Park, PA05-2029
Skills
- First aid training
- Order taking
- Phone etiquette
- Professional appearance
- Training and mentoring
- Payment processing
- Greeting guests
- Point of sale systems
- Teamwork
- Reliability
Timeline
FOH Staff Member
Texas Roadhouse
04.2023 - Current
Cashier
Chic-Fil-A
02.2022 - 04.2023
No Degree - Cyber Security
Pennsylvania State University