Davon Thomas
Miami
Summary
Dynamic and detail-oriented professional with a proven track record. Excels in conflict resolution and team leadership. Skilled in employee oversight and task management, I consistently enhance customer satisfaction and operational efficiency, fostering a positive work environment while training staff to achieve high standards.
Overview
5
5
years of professional experience
Work History
Shift Leader
Chic-Fil-A
08.2024 - 12.2026
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cook
Chilli's Bar & Grill
01.2024 - 08.2024
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Front of House Lead
Raising Cane's
08.2023 - 01.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
Cashier
Publix
12.2022 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Technology Sales Associate
Target
04.2022 - 01.2023
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Researched potential clients and markets to prepare for appointments.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Education
High School Diploma -
Miami Northwestern High School
Miami, FLSkills
- Consistent professional presentation
- Employee oversight
- Staff development
- Conflict resolution skills
- Documentation preparation
- Client engagement
- Inventory control
- Proficient in task management
- Detail-oriented approach
- Team leadership
- Proficient in delegating tasks
- Effective leadership
Timeline
Shift Leader
Chic-Fil-A
08.2024 - 12.2026
Cook
Chilli's Bar & Grill
01.2024 - 08.2024
Front of House Lead
Raising Cane's
08.2023 - 01.2024
Cashier
Publix
12.2022 - 08.2023
Technology Sales Associate
Target
04.2022 - 01.2023
High School Diploma -
Miami Northwestern High School