Gerald Gary
Portsmouth,VA
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
10
10
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Suffolk, VA
01.2014 - 10.2023
- Educated new hires on operational procedures.
- Maintained compliance with operational requirements.
- Coordinated with management to establish performance objectives.
- Monitored inventory levels and ordered supplies as needed.
- Ensured workplace organization through effective task distribution.
- Evaluated team effectiveness and recommended changes.
Customer Service Representative
Capital One
Chesapeake, VA
01.2022 - 01.2023
- Interacted with customers to identify needs and address concerns.
- Systematically documented details of inquiries.
- Entered preferences and billing information into the system.
- Managed incoming communications to assist with product transactions.
- Upheld high standards of professional conduct during tough customer exchanges.
- Utilized company-approved scripts for calming upset customers during calls.
- Handled billing complaints by providing appropriate refunds.
International Shipper
Alorica
Newport News, VA
01.2021 - 01.2022
- Addressed variances between ordered requirements and actual shipments.
- Generated shipping orders to direct materials.
- Documented shipment details for tracking purposes.
- Enhanced cooperation with overseas suppliers to ensure timely deliveries.
- Monitored deliveries to ensure accurate counts and undamaged products.
- Communicated with company representatives to resolve damages.
- Validated identifying information of outgoing packages.
- Monitored compliance with standards governing overseas goods transport.
- Generated invoices in compliance with established guidelines for client transactions.
- Facilitated payment of obligations on imported merchandise.
Education
Some College (No Degree) -
Culinary Institute of Virginia
Norfolk, VASkills
- Technical Assistance
- Consistent Professional Presentation
- Customer Support
- Client Account Management
- Client Follow-Up Coordination
- Customer-Centric Approach
- Collaborative Leadership
- Availability for Varying Schedules
- Analytical Problem Solving
- Team Morale Boosting
Timeline
Customer Service Representative
Capital One
01.2022 - 01.2023
International Shipper
Alorica
01.2021 - 01.2022
Shift Leader
Jersey Mike's Subs
01.2014 - 10.2023
Some College (No Degree) -
Culinary Institute of Virginia
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