Davon Williams
Baltimore,MD
Summary
Dynamic Service Technician with Xfinity Cable, skilled in installation and repair, and adept at troubleshooting complex equipment issues. Recognized for exceptional customer service and attention to detail, consistently enhancing client satisfaction. Proven ability to work independently while ensuring peak performance of systems through effective preventive maintenance and problem resolution.
Overview
2
2
years of professional experience
Work History
Service Technician
Xfinity Cable
08.2023 - 06.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
Sociology
Concord University
Athens12-2022
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Problem and issue resolution
- Equipment troubleshooting
Extracurricular activities
Football, basketball, weight training, and baseball
Timeline
Service Technician
Xfinity Cable
08.2023 - 06.2025
Sociology
Concord University
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