Open To Work
Davonna Pop
Memphis,TN
Summary
Detail-oriented professional with strong expertise in customer service and case management. Proven ability to enhance guest satisfaction and streamline processes through effective communication and collaboration. Seeking to contribute to a dynamic team by leveraging a diverse background in customer-focused roles.
Overview
12
12
years of professional experience
Work History
Contract Laborer
People Ready
Memphis, TN
05.2025 - Current
- Delivered various contracted services in warehouse and manufacturing roles across multiple locations.
- Communicated with clients via email and phone to provide product information and resolve customer issues.
- Contributed to process improvements by offering feedback and solutions
- Assisted team members in completing projects and meeting deadlines.
Case Manager
Highland Rivers Behavioral Health
Marietta, GA
03.2021 - 06.2024
- Managed case management and social services for youth ages 0-17 through after school and summer programs at Bright Changes Clubhouse.
- Provided therapeutic therapy, homework assistance, and age-appropriate life skills, along with career exposure and hobbies for youth facing behavioral and mental health challenges in Cobb County, GA.
- Conducted comprehensive assessments for clients' mental health and social needs.
- Developed individualized care plans in collaboration with clients and stakeholders.
- Coordinated services with community resources and healthcare providers effectively.
Front Desk / Night Auditor
Cental Station Hotel
10.2019 - 02.2021
- Addressed guest concerns and efficiently resolved issues to enhance overall guest satisfaction.
- Managed front desk operations during day and night shifts at a busy hotel.
- Processed guest check-ins and check-outs efficiently each night.
- Resolved guest inquiries and concerns with professionalism and care.
- Maintained accurate financial records through nightly audits and reconciliations.
- Provided concierge services, assisting guests with local recommendations and bookings.
Customer Service Manager
Cyberstar Communications
Alanta, GA
10.2014 - 09.2019
- Resolved escalated customer issues by employing conflict resolution techniques.
- Resolved product and consumer complaints through effective communication and problem-solving techniques.
- Coordinated cross-departmental projects that streamlined customer support processes.
- Established rapport with customers, managers, and customer service team members to foster a collaborative work environment.
- Fostered a positive work environment through team-building initiatives and recognition programs.
Education
Psychology/Bachelor's -
Alabama State University
Montgomery, AL06-2024
Business- Associates -
Southwest Tennessee Community College
Memphis, TN02-2021
Skills
- Service coordination
- Customer service
- Conflict resolution
- Problem solving
- Attention to detail
- Critical thinking
- Team collaboration
Accomplishments
- Graduated with Honors, Southwest Tennessee Community College, 10/01/19 - 02/28/21
- Graduated with Honors, Alabama State University, 10/01/14 - 09/30/19
Timeline
Contract Laborer
People Ready
05.2025 - Current
Case Manager
Highland Rivers Behavioral Health
03.2021 - 06.2024
Front Desk / Night Auditor
Cental Station Hotel
10.2019 - 02.2021
Customer Service Manager
Cyberstar Communications
10.2014 - 09.2019
Psychology/Bachelor's -
Alabama State University
Business- Associates -
Southwest Tennessee Community College