Da'Vonna Smith
Houston,TX
Summary
Dedicated and dependable job seeker with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrates strong adaptability in fast-paced environments, effectively managing pressure and last-minute changes. Recognized for high-quality work and speed, with a proactive attitude and strong communication skills. Committed to contributing to team success and supporting organizational objectives.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Longshoreman
ILA Local #20-Galveston
Galveston, TX
01.2024 - Current
- Ensured a secure work environment by strictly adhering to safety protocols.
- Coordinated cargo handling processes to enhance team efficiency.
- Oversaw dock operations to optimize workflow during peak hours.
- Conducted loading and unloading of cars to and from ships.
- Secured heavy machinery and vehicles on ships to prevent movement during transit.
- Inspected shipping containers for damage and regulatory compliance.
- Maintained precise records of cargo movements and inventory levels.
- Organized luggage by passenger destination and operated X-ray machines for cruise ship passengers.
Office Manager
Always Here Hospice and Palliative Care
Houston, Texas
01.2025 - 11.2025
- Coordinated office operations to optimize workflow in patient care services.
- Managed scheduling for staff and volunteers, facilitating smooth execution of hospice activities.
- Oversaw supply inventory, ensuring availability of essential medical resources.
- Developed filing systems for patient records and documentation.
- Communicated with healthcare providers to facilitate patient care coordination.
- Implemented office protocols, ensuring adherence to regulatory standards.
- Maintained comprehensive filing system for correspondence and documents.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
Machine Operator/Material Handler
Daikin/Goodman Manufacturing
Waller, TX
08.2022 - 12.2023
- Operated and maintained industrial press machinery for precise stamping and organized stacking of components.
- Conducted machine resets and adjustments to enhance operational efficiency and product quality.
- Monitored production processes, promptly identifying and resolving quality issues with defective parts.
- Performed routine maintenance checks and monitored equipment performance to ensure reliability.
- Collaborated with team members to optimize workflows and improve production efficiency.
- Inspected finished products for quality assurance and compliance with industry standards.
- Trained new operators on equipment operation and enforced safety protocols.
- Documented production data, reporting discrepancies to maintain accurate records.
Customer Service Representative
iQor
Houston, TX
12.2021 - 08.2022
- Enhanced customer support processes through team collaboration.
- Managed high-volume calls while demonstrating professionalism and patience.
- Updated customer records, ensuring data accuracy in the system.
- Provided accurate information regarding products and services to customers.
- Resolved customer complaints promptly, delivering excellent service.
- Diffused tense situations by maintaining calmness in stressful circumstances.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Collaborated with departments to resolve complex problems and meet customer needs.
Delivery Driver
Papa Johns
Houston, TX
06.2020 - 11.2021
- Ensured timely deliveries by following designated routes for optimal efficiency.
- Processed cash and credit transactions accurately during delivery operations.
- Delivered pizzas and menu items to customers with a focus on speed and quality.
- Adhered to company policies regarding food safety and hygiene standards throughout all deliveries.
Security Officer
Securitas
Houston, TX
01.2017 - 06.2020
- Ensured security and safety of client property and personnel through diligent observation and reporting.
- Maintained surveillance equipment for operational readiness.
- Conducted regular patrols on foot and by vehicle to identify safety hazards and security breaches.
- Confirmed visitor identification before granting entry into the building.
- Greeted staff, guests, vendors, and contractors upon arrival at facility entrance.
- Documented pertinent events in detailed logs and reports, adhering to organizational standards.
- Responded effectively to incidents while maintaining secure entry and exit points throughout operations.
Customer Service Representative
Alorica
Humble, TX
06.2015 - 12.2017
- Resolved customer inquiries efficiently via phone and email, ensuring satisfaction and prompt issue resolution.
- Maintained meticulous records by filing claims and identifying potential fraud, supporting service integrity.
- Managed challenging customer interactions, de-escalating conflicts and promoting services to boost retention and sales.
Assistant Store Manager
Family Dollar
Houston, TX
02.2013 - 05.2015
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management and conducted regular stock audits.
- Implemented visual merchandising strategies to enhance product displays.
- Provided excellent customer service and resolved customer inquiries promptly.
- Collaborated with team members to improve store performance and efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
High school or equivalent - Diploma
Whale Christian Academy
Houston, TX03-2016
Skills
- Cargo handling and safety compliance
- Inventory management
- Team coordination
- Workflow optimization
- Problem solving
- Effective communication
- Customer service
- Attention to detail
- Staff training
- Time management
- Pallet jack operation
- Stacking and storing
- Rigging and lashing
- First aid and CPR
- Cargo loading and unloading
- Assembly and production
- Patient care and wound care
- HIPAA compliance
- End-of-life care
- Multitasking and organization
- Direct patient care
- Urinary catheter care
- Data entry and conflict resolution
- Microsoft PowerPoint proficiency
- Credit adjustments and de-escalation techniques
Certification
- Driver's License, 09/24-9/32
- TWIC Card, 09/23-09/28
- CNA, 01/25-01/27
- CPR, 11/24-11/26
Timeline
Office Manager
Always Here Hospice and Palliative Care
01.2025 - 11.2025
Longshoreman
ILA Local #20-Galveston
01.2024 - Current
Machine Operator/Material Handler
Daikin/Goodman Manufacturing
08.2022 - 12.2023
Customer Service Representative
iQor
12.2021 - 08.2022
Delivery Driver
Papa Johns
06.2020 - 11.2021
Security Officer
Securitas
01.2017 - 06.2020
Customer Service Representative
Alorica
06.2015 - 12.2017
Assistant Store Manager
Family Dollar
02.2013 - 05.2015
High school or equivalent - Diploma
Whale Christian Academy