Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Davonna Wright

Washington,DC

Summary

Skilled security guard offering over Ten years of experience in security. Highly experienced in safety risk analysis, de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed-circuit feeds. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Security Officer

Constellis
11.2022 - Current
  • Provide for the safety and security of staff and visitors;
  • Enforce all NGA policies and all applicable laws and regulations;
  • Promptly notify Shift Supervisor or Security Command Center (SCC) in event of an incident or violation of policies or laws;
  • Detect and detain any persons attempting to gain unauthorized access to the property;
  • Prevent damage to or theft of works of art;
  • Provide general information and direction to staff and visitors upon request; and
  • Provide emergency medical assistance
  • Comply with NGA General Orders and Security Post Orders documents;

Front Desk Agent

Hotel RL
04.2017 - 02.2020
  • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all standards are being applied
  • Monitor and maintain the front office systems and equipment to ensure their optimum performance
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation's
  • Maintains procedures for security of monies, guest security and emergency procedures
  • Maintains procedures for hotel accounting, credit control and handling of financial transactions
  • Oversee (all) day to day operations for all departments
  • Assist with EEO compliance/reporting
  • Train, schedule, and supervised staff
  • Arranged tours, taxis, or restaurant reservations for customers.

Security Officer Supervisor

SOS Security
04.2014 - 07.2017
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Education

High school diploma -

Crossland High School
Temple Hills, MD
06.2010

Skills

  • Knowledge of Access Control and Video Management Systems
  • Effective time management, people/relation building skill
  • Experience with physical access control and camera systems
  • Experience with establishing security controls for corporate office space to include security officer / personnel management
  • Receives and implements orders or instructions from Client's Security and Access Control Systems Supervisor
  • Demonstrates knowledge of practices in the security industry
  • Consistently meets the highest professional and ethical standards
  • Expert in chosen service line and skill competency
  • Strong oral and written communication sills

Certification

  • CPR & First Aid,
  • AED Certification
  • Guard Card
  • Driver's License
  • Armed Security License

Timeline

Security Officer

Constellis
11.2022 - Current

Front Desk Agent

Hotel RL
04.2017 - 02.2020

Security Officer Supervisor

SOS Security
04.2014 - 07.2017

High school diploma -

Crossland High School

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Davonna Wright