DAVONNANISHA SIMMONS
Pensacola,FL
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Patient Care Assistant
Windermere Nursing Home
Pensacola, Florida
09.2023 - Current
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Administered prescribed medications under the direction of a registered nurse or physician.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Engaged with patient family and friends to provide courteous visit experience.
- Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
- Reported any changes in patient condition to the supervising nurse immediately.
- Responded quickly to emergency situations following established protocols.
Customer Service Representative/Sales Agent
Allstate
09.2021 - 08.2022
- Company Overview: Licensed Insurance Agent
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Answer customers' questions, and provide information on procedures or policies
- Assist customers by providing information and resolving their complaints
- Calling, presenting, and selling Allstate Insurance products and services
- Develop leads, schedule appoints, identify customer needs, and market appropriate products and services
- Establish client relationships and follow-up with customers as needed
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Licensed Insurance Agent
Laundry Attendant/Housekeeper
Hampton Inn
11.2019 - 07.2021
- Company Overview: Innisfree Hotels
- Cleaned about 10 hotel rooms per day, including stay overs
- Operated washers and dryers according to recommended capacity and other manufacturers' guidelines
- Monitored and controlled supplies and minimized waste and reported all discrepancies to the supervisor
- Ensured to comply with attendance rules and be available to work on a regular basis
- Innisfree Hotels
Billing Agent
Comcast
05.2017 - 11.2019
- Company Overview: Cable Company
- Responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them from the workplace
- Communicate effectively with customers to inform them of the features, benefits, and use of all products and services
- Educate and assist them on their purchase decision and offer the best possible technology solution to meet their needs
- Informing patients or customers of any missed or upcoming payment deadlines and attempt to collect any delinquent account past due balances that customers may have
- Creating invoices and billing materials to be sent directly to a customer or patient
- Demonstrate awareness of company polices and procedures while applying sound judgement within scope of my environment
- Cable Company
Education
High School Diploma - General Studies
PENSACOLA STATE COLLEGIATE HIGH SCHOOL
06-2016
Awardsandacknowledgements
- Rewarded Employee Of The Month With (Windermere)
- Rewarded Perfect Attendance
- Honor Roll Student
Timeline
Patient Care Assistant
Windermere Nursing Home
09.2023 - Current
Customer Service Representative/Sales Agent
Allstate
09.2021 - 08.2022
Laundry Attendant/Housekeeper
Hampton Inn
11.2019 - 07.2021
Billing Agent
Comcast
05.2017 - 11.2019
High School Diploma - General Studies
PENSACOLA STATE COLLEGIATE HIGH SCHOOL