Davonne Hill
Indianapolis,IN
Summary
Highly motivated and results-driven professional with over 9 years of experience in customer service and leadership roles. Expertise in team management, sales, and operational efficiency. Skilled at developing and executing strategies to drive performance, enhance customer satisfaction, and achieve business goals. Proven track record of mentoring staff, solving complex challenges, and fostering positive relationships with clients. Authorized to work in the U.S. for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
WFH Sales Agent
Aucera Dial America
Indianapolis, IN
07.2024 - Current
- Conduct outbound and inbound sales calls, promoting products/services and identifying customer needs
- Surpassed sales targets through relationship-building, negotiation, and personalized customer service
- Maintain detailed CRM records and collaborate with remote teams to develop sales strategies
Pharmacy Technician - Driver
Pharmscript
Burr Ridge, IL
01.2024 - 06.2024
- Delivered medications and medical supplies to healthcare facilities and patients, ensuring accuracy and timeliness
- Verified and packed prescriptions, adhering to safety regulations and company policies
- Coordinated with pharmacy staff for inventory management and maintained delivery logs
- Provided exceptional customer service with a focus on patient care
Seasonal Delivery Driver
Amazon Delivery
Romeoville, IL
09.2021 - 12.2023
- Delivered packages efficiently, ensuring accuracy, timeliness, and customer satisfaction
- Operated delivery vehicles safely, adhering to company protocols and traffic laws
- Used handheld devices for route optimization, tracking deliveries, and managing daily quotas
Service Supervisor
Hollywood Blvd Cinema
Woodridge, IL
12.2017 - 08.2022
- Managed dining service operations, including order-taking, food preparation, and guest satisfaction
- Supervised staff, ensuring efficiency and providing excellent customer service
- Addressed customer complaints and ensured a positive dining experience
Customer Service - Hot Foods
Whole Foods Market
Willowbrook, IL
03.2019 - 06.2021
- Provided excellent service at the hot food bar, ensuring food quality, safety, and presentation
- Assisted customers with meal selection and responded to inquiries in a timely manner
- Maintained cleanliness and organization of work areas, contributing to a positive customer experience
Catering Manager
Uncle Bubs BBQ
Westmont, IL
06.2014 - 08.2016
- Managed catering operations for events, including menu creation, staffing, and food presentation
- Coordinated logistics, decorations, and administrative duties for special events
- Provided customer service, managed payments, and ensured the success of each event
Education
Engineering Apprenticeship -
Local 399 Union
Chicago, IL01.2025
Associate's Degree - Criminal Justice
Southern Illinois University
Edwardsville, IL01.2018
High School Diploma -
Hinsdale South High School
Darien, IL05.2016
Skills
- Retail & Sales Management
- Customer Relationship Management (CRM)
- Negotiation & Account Management
- Marketing Strategy & Campaigns
- Event Planning & Coordination
- Team Leadership & Staff Development
- Proficient in Microsoft Office Suite
- Sales follow-up
- Strategy development
- Networking
- Social media marketing
- Program promotion
Certification
- Class D Driver's License
- Food Handler Certification
- Pharmacy Technician License, 049.308494
Languages
- English, Fluent
- Spanish, Intermediate
Timeline
WFH Sales Agent
Aucera Dial America
07.2024 - Current
Pharmacy Technician - Driver
Pharmscript
01.2024 - 06.2024
Seasonal Delivery Driver
Amazon Delivery
09.2021 - 12.2023
Customer Service - Hot Foods
Whole Foods Market
03.2019 - 06.2021
Service Supervisor
Hollywood Blvd Cinema
12.2017 - 08.2022
Catering Manager
Uncle Bubs BBQ
06.2014 - 08.2016
Engineering Apprenticeship -
Local 399 Union
Associate's Degree - Criminal Justice
Southern Illinois University
High School Diploma -
Hinsdale South High School