Michael Gonthier
Feeding Hills,MA
Summary
Dynamic retail professional with a proven track record at Holyoke Cannabis, excelling in team leadership and customer relations. Skilled in inventory optimization and visual merchandising, I consistently drive sales and enhance customer experiences. Adept at strategic planning, I foster strong relationships while achieving performance targets and ensuring compliance with company standards.
Overview
8
8
years of professional experience
Work History
Sales Floor Supervisor
Holyoke Cannabis
Holyoke, MA
12.2021 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
- Assisted with training, development and mentoring of sales employees.
- Ensured compliance with company policies and safety regulations at all times.
Paint Specialist
The Home Depot Inc
Westfield, MA
03.2021 - 12.2021
- Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
- Streamlined inventory management with proper stock organization and regular monitoring.
- Listened to customer needs and desires to identify and recommend optimal products.
Overnight Grocery Clerk
Big Y World Class Market
Westfield, MA
03.2019 - 07.2019
- Greeted customers, answered questions, and provided assistance with locating merchandise.
- Adhered to safety policies while operating pallet jacks, the cardboard compactor, and breaking down pallets.
- Picked up boxes and related trash from sales floor.
- Used proper case cutting techniques to cut and sort stock loads.
- Updated pricing and sales signs to promote merchandise.
Post Production Intern
JWM Productions
Takoma Park, MD
08.2017 - 12.2017
- Archived completed projects onto external hard drives or cloud storage systems.
- Reviewed dailies to check quality of footage prior to post-production process.
- Maintained a library of stock footage and images for future use.
- Tested deliverables prior to client submission deadlines.
- Organized and categorized media files.
- Worked closely with producers, directors and editors throughout the entire post-production process.
- Edited sound effects, music, dialogue, voiceovers and other audio elements for post-production projects.
- Created rough cuts and edited sequences for clients.
Education
Bachelor of Arts - Communications
Westfield State University
Westfield, MA05.2017
Skills
- Retail & Sales Management
- Team Leadership & Training
- Inventory Optimization
- Marketing & Visual Merchandising
- Performance Metrics
- Communication & Relationship Building
- Strategic Planning & Execution
Awards
- Henry Wefing Scholarship for Journalistic Integrity, Recipient
- Dean’s List, All Semesters
Accomplishments
- Henry Wefing Scholarship for Journalistic Integrity
- Dean's List
References
References available upon request.
Timeline
Sales Floor Supervisor
Holyoke Cannabis
12.2021 - Current
Paint Specialist
The Home Depot Inc
03.2021 - 12.2021
Overnight Grocery Clerk
Big Y World Class Market
03.2019 - 07.2019
Post Production Intern
JWM Productions
08.2017 - 12.2017
Bachelor of Arts - Communications
Westfield State University
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