Somdat Mohan
Orlando,FL
Summary
Dynamic Sales Floor Supervisor with proven expertise at Caribbean Supercenter, excelling in team management and strategic selling. Enhanced customer satisfaction through effective staff training and innovative merchandising, consistently achieving sales goals. Strong leadership and problem-solving skills contributed to a well-organized sales environment, driving significant revenue growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Floor Supervisor
Caribbean Supercenter
2022 - Current
- Supervised daily operations, ensuring efficient sales floor management and optimal customer service.
- Trained and mentored team members on product knowledge and effective sales techniques.
- Implemented visual merchandising strategies to enhance product visibility and drive sales growth.
- Monitored inventory levels, coordinating replenishment to maintain stock availability for customers.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
- Set sales goals and tracked progress using Software.
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Overcame objections and closed sales while following company policies and legal requirements.
- Assisted customers with Product or Service selection through carefully curated questions.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Sales Associate
Caribbean Supercenter
2021 - 2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained clean and organized sales floor to promote positive customer interactions.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Supported inventory management by restocking shelves and conducting merchandise audits.
- Adapted to changing priorities during peak hours, ensuring timely assistance to customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Business
Frazer Educational Institute
Lot 49 Village West Coast Berbice 01.2020
Skills
- Retail staff management
- Team management
- Sales strategies
- Inventory
- Marketing
- Strong leadership
- Sales training
- Strategic selling
- Retail operations
- Teamwork
- Strong communication and listening skills
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Decision-making
- Customer service
- Relationship building
- Customer relations
- Employee training
- Sales leadership
- Staff training
- Sales floor organization
- Product displays
- Ability to work independently
Certification
Driver’s license
Languages
English
Native or Bilingual
Timeline
Sales Floor Supervisor
Caribbean Supercenter
2022 - Current
Sales Associate
Caribbean Supercenter
2021 - 2022
Business
Frazer Educational Institute