Mikaela Hollen
Casper,WY
Summary
Dynamic Sales Floor Supervisor with proven expertise in team management, inventory control, and customer service. Adept at mentoring staff and implementing strategies that enhance performance and drive sales growth.
Overview
17
17
years of professional experience
Work History
Sales Floor Supervisor
Donells Candies
Casper, WY
12.2022 - Current
- Supervised daily sales floor operations, ensuring optimal customer service and efficient product placement.
- Trained and mentored team members on merchandise presentation and sales techniques to enhance performance.
- Implemented inventory management processes, reducing stock discrepancies and improving order accuracy.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales volume.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Managed scheduling for optimal staffing levels during peak hours.
Housekeeper
JJM Enterprises
Casper, WY
06.2023 - 11.2023
- Ensured cleanliness and organization of assigned areas, adhering to established protocols.
- Operated cleaning equipment and utilized effective cleaning agents for optimal results.
- Conducted inventory checks, maintaining stock levels of cleaning supplies and equipment.
- Trained new staff on best practices for cleaning techniques and safety measures.
- Collaborated with team members to achieve cleanliness standards across multiple locations.
- Monitored compliance with health and safety regulations during daily operations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Supervisor/Diner Manager
Travel Lodge Hotel
Sharon Springs, KS
01.2020 - 12.2022
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored team members on proper cleaning techniques and safety protocols.
- Coordinated room assignments and prioritized tasks for efficient workflow management.
- Implemented inventory control measures, optimizing supply usage and reducing waste.
- Conducted regular inspections to uphold quality standards and address any deficiencies promptly.
- Developed staff schedules to maintain adequate coverage during peak periods while adhering to budget constraints.
- Resolved guest complaints related to housekeeping services, enhancing overall guest experience and retention.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed laundry sorting, washing, drying, and ironing.
Assistant Teacher
La Montessori Nurtury
North Liberty, IA
08.2019 - 12.2020
- Facilitated developmentally appropriate activities for children, enhancing engagement and learning outcomes.
- Supported lead teachers in classroom management, fostering a positive learning environment.
- Implemented individualized lesson plans, addressing diverse learning needs of students.
- Collaborated with parents to provide updates on student progress and development.
- Assisted in maintaining classroom organization and cleanliness, promoting safety and efficiency.
Nutrition Service Worker
Wyoming Medical Center
Casper, WY
05.2017 - 06.2018
- Prepared and served nutritious meals following dietary guidelines and safety protocols.
- Maintained cleanliness and organization of kitchen and dining areas to ensure food safety compliance.
- Assisted in inventory management by tracking stock levels and placing orders for supplies as needed.
- Collaborated with healthcare staff to accommodate special dietary needs for patients effectively.
- Trained new team members on food preparation techniques and proper sanitation practices.
- Streamlined meal service processes to enhance efficiency during peak dining hours.
- Conducted regular quality checks on food items to ensure freshness and adherence to standards.
- Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
- Operated various kitchen equipment safely while adhering to established protocols for usage and maintenance.
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
- Collaborated with clinical dietitians to implement individualized meal plans catering to specific medical conditions or nutritional needs.
Sales Associate
Donells Candies
Casper, WY
01.2009 - 04.2017
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Trained new employees on sales techniques and customer service standards.
- Developed visual merchandising displays to promote seasonal products effectively.
- Resolved customer inquiries and complaints promptly, fostering satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Natrona County High School
Casper, WY05-2012
Skills
- Keyholder
- Retail staff management
- Team management
- Staff scheduling
- Inventory
- Visual merchandising
- Marketing
- Product presentation
- Inventory management
- Employee scheduling
- Sales training
- Delegation
- Basic mathematics
- Records organization
- Retail operations
- Willingness to learn
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Housekeeper
JJM Enterprises
06.2023 - 11.2023
Sales Floor Supervisor
Donells Candies
12.2022 - Current
Housekeeping Supervisor/Diner Manager
Travel Lodge Hotel
01.2020 - 12.2022
Assistant Teacher
La Montessori Nurtury
08.2019 - 12.2020
Nutrition Service Worker
Wyoming Medical Center
05.2017 - 06.2018
Sales Associate
Donells Candies
01.2009 - 04.2017
High School Diploma -
Natrona County High School