Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tayzha Porch

Rockford,IL

Summary

Dynamic retail professional with proven leadership at Burlington, excelling in team management and customer satisfaction. Skilled in cash handling and problem-solving, I effectively resolved escalated issues while enhancing operational efficiency. Recognized for training and mentoring staff, I foster a motivated team environment that drives sales and improves customer experiences.

Overview

6
6
years of professional experience

Work History

Sales Floor Supervisor

Burlington
05.2023 - Current
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Demonstrated product and answered questions for prospective customers.
  • Participated in recruitment activities by interviewing candidates, identifying top talent for the sales team.
  • Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
  • Recruited, hired, and trained new associates.
  • Assisted new hires with the onboarding process.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through departments multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Customer Service Lead

Burlington
01.2022 - 05.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Assisted the closing store supervisors by counting registers.
  • Answered phone calls and directed them as needed.

Sales Associate

Burlington
11.2020 - 01.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assisted customers in locating products and checked the store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Retail Cashier

Six Flags Hurricane Harbor
05.2019 - 09.2019
  • Helped customers complete purchases and locate items.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.

Education

Associate of Applied Science - Business Administration

Rock Valley College
Rockford, IL
05-2025

Skills

  • Keyholder
  • Retail staff management, Team management, Staff scheduling
  • Sales strategies
  • Inventory
  • Strong leadership, Reliability
  • Basic mathematics, Payroll tracking
  • Problem-solving, Time management, Excellent communication
  • Cash handling and reconciliation
  • Staff coaching and training, Team building and motivation
  • Flexible work schedule
  • Health and safety procedures

Languages

English
Native or Bilingual

Timeline

Sales Floor Supervisor

Burlington
05.2023 - Current

Customer Service Lead

Burlington
01.2022 - 05.2023

Sales Associate

Burlington
11.2020 - 01.2022

Retail Cashier

Six Flags Hurricane Harbor
05.2019 - 09.2019

Associate of Applied Science - Business Administration

Rock Valley College

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Tayzha Porch