Davonta Glover
Boston,MA
Summary
Spent 4-years as a Barista and currently have 1-year plus of Shift Manager experience. Owner of ample employee training experience as well. Ready to lead cohesive and efficient service teams. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee with good time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Flexible hard worker ready to learn and contribute to team success.
Knowledgeable and proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
8
8
years of professional experience
Work History
Shift Manager
Starbucks
Boston, MA
03.2022 - Current
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Barista
Starbucks
Boston, MA
10.2017 - 03.2022
- Operated cash register, collected payments and provided accurate change.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Educated customers on beverage menu items and provided samples of daily brews.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
R. B. Stall High School
North Charleston, SC05.2017
Skills
- Safe food handling practices
- Espresso machine operation
- Credit card transactions
- Up-selling
- Team Leadership
- Cash register operation
- Food preparation
- Team player
- Active listener
- People skills
- POS system operation
- Training and mentoring
- Opening and closing procedures
- Active listening
- Issue and conflict resolution
- Team development
Timeline
Shift Manager
Starbucks
03.2022 - Current
Barista
Starbucks
10.2017 - 03.2022
High School Diploma -
R. B. Stall High School