DAVONTAY JENNINGS
Summary
Results-driven business professional with experience in marketing, insurance, financial services, logistics, and customer relations. Recognized for strong communication skills, process efficiency, and performance-focused execution.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
ECS Tuning
Wadsworth
01.2025 - Current
- Assisted customers with product inquiries and order processing.
- Managed returns and exchanges according to company policies.
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Marketing Associate
Synaptic Marketing
Cleveland
08.2024 - 12.2024
- Supported AT&T; campaigns driving customer acquisition through targeted promotions.
- Delivered product presentations and strengthened customer relationships.
- Exceeded weekly sales goals through effective lead generation and closing.
Partner Support Representative
Concora Credit
Akron
01.2022 - 08.2024
- Assisted store partners and customers with financing and application processes.
- Reviewed and approved credit applications ensuring compliance and accuracy.
- Resolved inquiries to maintain strong partner satisfaction.
- Remote Work From Home Position.
Claims Representative
State Fund
Orlando
01.2021 - 01.2022
- Processed insurance claims efficiently while ensuring policy compliance.
- Negotiated settlements and collaborated with adjusters on claim evaluations.
Customer Service Representative
DHL
Streetsboro
01.2020 - 01.2021
- Managed high-volume inbound/outbound communications via phone, email, and chat.
- Assisted customers with shipment tracking, order processing, and logistics coordination.
Shipping Associate
Signet Jewelers
01.2019 - 01.2020
- Processed outgoing shipments and prepared accurate shipping documentation.
- Created bills of lading, shipping labels, and order records ensuring compliance.
- Verified inventory accuracy and coordinated with internal departments for timely dispatch.
- Maintained organized records to support operational efficiency and tracking.
Education
Bachelor of Science - Business & Marketing
Full Sail University
01.2022 - 05.2024
Skills
- Marketing Strategy
- Campaign Execution
- Client Relations
- Partner Relations
- Insurance Processing
- Claims Processing
- Credit Application Review
- Compliance
- Shipping Documentation
- Logistics Documentation
- Data Analysis
- CRM Systems
- Sales Performance
- Lead Generation
- Cross-Functional Coordination
- Order processing
- Customer relationship management
- Returns management
- Product knowledge
- Data entry accuracy
- Time management
- Adaptability to change
- Scheduling
- Quality assurance controls
Timeline
Customer Service Representative
ECS Tuning
01.2025 - Current
Marketing Associate
Synaptic Marketing
08.2024 - 12.2024
Partner Support Representative
Concora Credit
01.2022 - 08.2024
Bachelor of Science - Business & Marketing
Full Sail University
01.2022 - 05.2024
Claims Representative
State Fund
01.2021 - 01.2022
Customer Service Representative
DHL
01.2020 - 01.2021
Shipping Associate
Signet Jewelers
01.2019 - 01.2020