Eric Dias
Brockton,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Shaw's Supermarket
Brockton, MA
08.2023 - Current
- Assisted customers with inquiries and product selections.
- Processed transactions efficiently at the checkout counter.
- Handled returns and exchanges according to store policies.
- Collaborated with team members to resolve customer issues.
- Maintained cleanliness and organization in merchandise displays.
- Educated customers on promotions and loyalty programs.
- Monitored inventory levels and restocked shelves as needed.
- Conveyed insights to management regarding customer preferences and trends.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Developed and implemented process improvements to enhance efficiency.
- Coordinated training sessions for new team members and ongoing staff development.
- Managed inventory levels and ensured accurate stock documentation.
- Reviewed employee performance and provided constructive feedback regularly.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Education
New Heights Charter School
Brockton, MABBA - Business Administration
Massasoit Community College
Brockton, MA 09.2025 -
Skills
- Customer service
- Product knowledge
- Transaction processing
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Training coordination
- Performance feedback
- Stress management
- Relationship building
- Escalation management
- Calm demeanor
- Multi-task management
- Creative problem solving
- Quality control
- Customer engagement
- Brand representation
- Time management
- Conflict resolution
- Marketing strategy
- Continuous improvement
- Reliability
- Brand development
- Digital marketing
- Active listening
- Teamwork and collaboration
- Branding
- Goal setting
- Content marketing
Languages
English
Full Professional
Accomplishments
- i received many honors for taking responsibility for my managers absence allowing me to lead the team and make crucial decisions but effective decisions
References
References available upon request.
Timeline
BBA - Business Administration
Massasoit Community College
09.2025 -
Customer Service Representative
Shaw's Supermarket
08.2023 - Current
New Heights Charter School