DaVonte Green

• Design and deployed both on-premise and cloud infrastructure for dealer partner technology implementations
• Scope, procure, and facilitate the installation of SAAS products and hardware devices physically in each dealership

• Managed multiple projects monthly - full cycle
• Test and validate installations for proper functionality prior to training and go-live
• Worked cross-functionally internally and externally to drive initiatives to completion
• Managed multiple external vendors and stakeholders to complete each implementation’s requirements within required timelines

• Overseeing and managing the infrastructure, vulnerability and support of 60 virtual servers across a total of 4 environments to ensure overall health and compliance
• Manage major incidents impacting the mission critical applications or their core functionalities and coordinating with other teams to restore functionality immediately
• Upgraded & deployed more than 15 builds to 120+ Windows servers
• Lead engineer on upgrading the Internal Voice Response (IVR) system/application
• This upgrade project included upgrading and deploying to over 30 servers across 4 environments
• Use of PowerShell scripts to deploy builds & files across server environments
• Collaborated with Change Management to create CRM processes that would streamline our team's workflow efficiency by 75%
• Conducted regular system updates and patches to address security vulnerabilities and improve system efficiency
• Created, developed and maintained system documentation, processes and flows regarding standard operating procedures
• Managed user accounts, permissions, and access controls via Active Directory
• Provided technical support and training to end users on various systems and applications
• Assisted senior infrastructure systems engineers in maintaining and troubleshooting network infrastructure
• Patching and vulnerability management of Windows servers
• Provide Tier 1-2 technical support & troubleshooting to customers/clients
• Participated in the installation and configuration of new hardware and software systems
• Designing, upgrading and the migration of new applications
• Supported end users with technical issues related to network connectivity, hardware, and software

• Executing programmed jobs using Tivoli Workload Scheduler. Monitors system consoles and CICS regions
• Troubleshot and resolved issues related to data center hardware, soware, and network connectivity.
• Coordinated with vendors for procurement and installation of new equipment and soware.
• Created processes, incident and troubleshooting documentation to decrease production downtime by 30%
• Responsible for performing routine maintenance and troubleshooting of data center servers to ensure optimal performance and minimize downtime.
• Collaborated with cross-functional teams to plan and execute server upgrades and migrations, ensuring minimal disruption to operations.

• Executing programmed jobs using Tivoli Workload Scheduler
• Monitors system consoles and CICS regions
• Ensures that input data files are entered as required in order to maintain production schedules
• Troubleshot and resolved issues related to data center hardware, software, and network connectivity
• Coordinated with vendors for procurement and installation of new equipment and software
• Participated in on-call rotation schedule to provide 24/7 support for data center operations
• Executing programmed jobs using Tivoli Workload Scheduler
• Operating and monitoring computer consoles, running various systems and peripheral equipment (laser printers, tape systems, and other Data Center hardware)
• Required to learn standard operating procedures as outlined in the Standards Manual
• Able to perform routine tasks & problem resolution under supervision
• Assisting members with Tier 1 Support
• Solving and troubleshooting technical and account issues
• Developed and maintained relationships with clients to understand their financial goals and needs
• Demonstrated excellent communication and customer service skills to build and maintain strong client relationships

• Assisting members with Tier 1 Support
  Solving and troubleshooting technical and account issues
• Developed and maintained relationships with clients to understand their financial goals and needs
• Demonstrated excellent communication and customer service skills to build and maintain strong client relationships
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Multitasked to handle diverse customer needs in high-volume call center settings, prioritizing tasks to keep up with challenging deadlines.