Davron Louis
Miami,FL
Summary
Proven leader and effective problem-solver with extensive experience at Chewy, adept at enhancing customer satisfaction and maintaining strict patient confidentiality. Skilled in call center operations and team leadership, demonstrated through improved first-call resolution rates and efficient management of sensitive information. Achieved significant results in high-pressure environments by leveraging strong communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Chewy
01.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Warehouse Worker
Amazon
09.2021 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Security Officer
Aventura Mall
08.2019 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Skills
- Call center experience
- Problem-Solving
- Team Leadership
- Patient confidentiality
Languages
English
Native or Bilingual
Timeline
Healthcare Customer Service Representative
Chewy
01.2023 - Current
Warehouse Worker
Amazon
09.2021 - 03.2022
Security Officer
Aventura Mall
08.2019 - 05.2021