Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Dawda Saine

Laurel,MD

Summary

Currently a student at Penn State majoring in computer science. Experience in both technical as well as customer service roles where I've been able to excel in both.

Overview

4
4
years of professional experience

Work History

Customer Support and Service

STARBUCKS
07.2022 - 08.2023


  • Ensure accuracy in taking and fulfilling customer orders, including customizations and modifications, to guarantee satisfaction with every purchase.
  • Engage with customers in a friendly, welcoming manner, providing exceptional service and addressing inquiries or concerns promptly and professionally.
  • Collaborate effectively with fellow team members to ensure seamless workflow and contribute to a positive and productive work environment.
  • Handle customer inquiries, complaints, and feedback professionally, resolving issues to ensure customer satisfaction.


Cybersecurity Intern

SYEP
07.2022 - 08.2022
  • Collaborated with a team of fellow researchers to develop an innovative app aimed at detecting and preventing identity theft and catfishing.
  • Served as the chief financial officer of the project and handled the budgeting
  • Spearheaded financial planning and budgeting activities for the cybersecurity summer program, optimizing resource allocation and ensuring efficient use of funds.


Lifeguard

Aquasafe Pool Management Inc
06.2020 - 09.2021
  • Ensured the safety of all customers in as well as outside of the pool
  • Continuously cleaned both the inside and outside of the pool area
  • Checked the chemicals and the pH as well as added proper chemicals to the pool to ensure customer safety.

NEED researcher

SYEP
06.2019 - 08.2019
  • Conducted both research and experiments in the STEM field
  • Worked on and managed an even greater experiment on energy consumption which each individual worked on the whole program
  • Learned the significance of cooperation as cooperation was key in further developing our research and experiment.

Education

Bachelor of Science - Computer Science

Pennsylvania State University
University Park, PA
05.2027

High School Diploma -

Laurel High School
05.2023

Skills

  • Leadership
  • Cooperation
  • Creativity
  • Critical Thinking
  • Python
  • Adaptability

Affiliations

  • Laurel Varisty Basketball

Timeline

Customer Support and Service

STARBUCKS
07.2022 - 08.2023

Cybersecurity Intern

SYEP
07.2022 - 08.2022

Lifeguard

Aquasafe Pool Management Inc
06.2020 - 09.2021

NEED researcher

SYEP
06.2019 - 08.2019

Bachelor of Science - Computer Science

Pennsylvania State University

High School Diploma -

Laurel High School
Dawda Saine