Currently a student at Penn State majoring in computer science. Experience in both technical as well as customer service roles where I've been able to excel in both.
Overview
4
4
years of professional experience
Work History
Customer Support and Service
STARBUCKS
07.2022 - 08.2023
Ensure accuracy in taking and fulfilling customer orders, including customizations and modifications, to guarantee satisfaction with every purchase.
Engage with customers in a friendly, welcoming manner, providing exceptional service and addressing inquiries or concerns promptly and professionally.
Collaborate effectively with fellow team members to ensure seamless workflow and contribute to a positive and productive work environment.
Handle customer inquiries, complaints, and feedback professionally, resolving issues to ensure customer satisfaction.
Cybersecurity Intern
SYEP
07.2022 - 08.2022
Collaborated with a team of fellow researchers to develop an innovative app aimed at detecting and preventing identity theft and catfishing.
Served as the chief financial officer of the project and handled the budgeting
Spearheaded financial planning and budgeting activities for the cybersecurity summer program, optimizing resource allocation and ensuring efficient use of funds.
Lifeguard
Aquasafe Pool Management Inc
06.2020 - 09.2021
Ensured the safety of all customers in as well as outside of the pool
Continuously cleaned both the inside and outside of the pool area
Checked the chemicals and the pH as well as added proper chemicals to the pool to ensure customer safety.
NEED researcher
SYEP
06.2019 - 08.2019
Conducted both research and experiments in the STEM field
Worked on and managed an even greater experiment on energy consumption which each individual worked on the whole program
Learned the significance of cooperation as cooperation was key in further developing our research and experiment.